Scrum Master/ Agile Coach, Stockholm

About the assignment:

- Location: Stockholm
- Duration: 6 months
- Start: TBD
- Apply: as soon as possible
- Extent: 100%
- Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.


Description

Work tasks:

- Work with chatbot and social media care tools that monitor and respond to customer questions.
- Work with professional software engineering practices & best practices for the full software development life cycle
- Translate product strategy and requirement into suitable, maintainable, and scalable solution design
- Collaborate closely with product owner and other cross-functional teams, share best practice as well as discuss and motivate design solution


Mandatory competence and experience:

- 5+ years of work experience as an application expert, designing the customer service solutions, analyzing the requirements and testing.
- Have exposure to customer care solutions, specifically with chatbot and social media interactions. Any experience in customer intent driven care is considered as advantageous.
- Experience working with any SAAS platform, configuring, troubleshooting, and supporting end users.
- Knowledge of working with REST APIs
- Understanding of Azure cloud platform
- Experienced in machine learning application development, or at least interested in machine learning and data science
- Have a demonstrated history of working according to agile practices with knowledge of Scrum & SAFe . Previous experience as scrum master or professional scrum master certification is preferrable.
- “You build it you run it” mindset
- Have experience working with Jira, ServiceNow etc
- Have a bachelor’s degree in Computer Science, Engineering, or related field
- English, oral and writte


Preferred competence and experience:

- Swedish, oral and written is meriting

Preferred personal qualities:

- Ability to understand and analyze complex information and share it in effective and powerful communications
- Ability to understand people psychology and to connect to people to encourage new behaviors
- Ability to take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments


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How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.


You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based consultancy and competence firm with focused on IT, Management and Technology.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors. Many thanks!