Scrum Masters for Service Now teams

Company Description


The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater to the individual needs and desires of our millions of customers, Business Tech is a new modern agile product organization within the larger H&M group which delivers technological solutions for the entire value chain for all our brands. We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data, and technology.


Job Description


"As a Scrum Master you will work in one of the ServiceNow teams within the area Support and Operations tooling. Your mission is to support the Team and their Product Owner in constantly improving their way of working and efficiently deliver value for the organization. "
What you will do
• Coaching the PO on how to be more outcome-oriented and customer-focused when managing the product and product backlog. Coaching the team on how to be more autonomous, self-organized, and high-performing.
• Help everyone in the team, or interacting with the team, to understand Scrum theory, practices, rules, and values (teaches, coaches, facilitates).
• Ensuring that the team understands and applies the Agile and DevOps mindset.
• Helping the teams understand and effectively conduct Scrum events.
• Help the Team break down high level ideas/problems into well-defined and actionable stories.
• Keeping the team focused on its mission, if needed shielding the team from interruptions.
• Representing the team in cross-Product Area/Domain alignment meetings and/or other cross-Product Area events.
• Making the team continuously inspect and adapt their product as well as their way of working (e.g., follow up burn-down or cumulative flow diagrams and other KPI:s)


Qualifications


• Have several years of experience as a Scrum Master working with service delivery or platform management.
• Are a natural leader with an interest in both people and technology, with excellent coaching skills and you bring a high level of energy and motivation.
• Have competence within different agile frameworks and supporting tools.
• Have strong problem-solving skills – able to find solutions in complex situations and involve various stakeholders.
• Have an understanding what monitoring is and what the importance is of having insights, but also understand the complexity surrounding it.
Advantage if you also have:
• Working experience in Service Now.


Additional Information


What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. You are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.
Does this sound interesting?
This is a full-time position based in Stockholm. Please apply in English as soon as possible, but no later than April 30th 2022. We will continuously screen and interview candidates during this period so please send in your application as soon as possible. For questions regarding the recruitment process, please contact dia.gangwani@hm.com. We kindly ask you however to not send applications to this email address. Due to GDPR, we only accept applications through our career page.
We look forward to receiving your application!


We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences, and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world.
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