Second Line Support Engineer

Role overview
As a Second Line Support team member, you will work to provide support to TradeDoubler's markets across Europe, working with a Tech Hub of our First Line Support team. Your job is to resolve support issues via email, informing First Line Support in their respective markets.
We think you have a proactive mindset and like to work independently with a drive to always improve the quality of our support and the process.
In the role you will need good knowledge of our system and work closely with operations, Java- and database developers. You are involved in ongoing projects for the improvement and streamlining of support work from First Line Support to Third Line Support.
We offer a stimulating work environment with varying work tasks which you greatly influence. The work environment is creative and collaborative and our flat organizational structure with strong international atmosphere promotes communication and sharing of ideas. We offer an environment where the business is important, but enjoyment and balance of life is encouraged and recognized. You will work in an environment that supports your individual growth.
Main responsibilities
Create, run and optimize SQL queries against a live database
Communicate with our Tech Hub and Product team to help on issue prioritisation and escalation.
Support colleagues with product related technical queries
Generate custom reports for clients using SQL queries
First line of analysis for bug reporting
Advice to clients on best practice, creation of new documentation where necessary
Preparing and perform training/coaching sessions
Be responsible for undertaking project work across the team – participation in reference groups, training and testing on new functionality etc.

Professional skills
Strong SQL knowledge
Excellent troubleshooting skills on system problems in order to locate bugs
Strong understanding of HMTL, XML, XSL, API, JSON, CSV
Understanding of a programming language such as Java, JavaScript, PHP is beneficial
Basic understanding of affiliate marketing and features/products linked to this business
Experience of working in a client support role
Knowledge of principal networking protocols
Knowledge of Oracle, JIRA, GitHub, Grafana, Postman, CLI Tools (e.g. git, linux/shell) is a plus
Excellent written and verbal communication in English

Personal qualities
You act, are self-driven and are used to share your knowledge with others.
You like to think outside the box and contribute with innovative ideas.
Likes to solve problems and has an analytical thinking is very important in this role
A friendly and approachable attitude
Result driven

Why work at Tradedoubler?
Tradedoubler is an international performance marketing partner, creating smarter results for its clients and partners through traffic, technology and expertise. We help our clients grow their online sales and find new customers for their businesses and we help an expanding network of online publishers monetise their websites.
Working at Tradedoubler is stimulating, challenging and fun. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business. Our employees come from all over the world, producing a culturally diverse environment where creativity, communication and idea sharing are highly valued.
We recognise that our employees are the key to our success and with this in mind we offer competitive salaries and benefits as well as the opportunity for every employee to grow with us.