Second Line Support, Ongame

Ongame is a world leader in digital entertainment with a focus on poker.The Group develops and markets everything from stand-alone products to turnkey solutions in poker and casino games for digital media.The Group owns one of the world's biggest poker networks, PokerNetwork, with about 4 million registered players.By mid 2005, Ongame had a total of 200 employees at offices in Stockholm, Uppsala and Costa Rica.Revenue in 2004 was SEK 411 million with a pretax profit of SEK 137 million.Ongame is one of Sweden's fastest growing companies and was appointed "IT Company of the Year" by Swedish business magazine Veckans Affärer in May, 2005. Responsibilities include, but not limited to the following: Technical Support I.Handling escalated technical issues from business partners by email and call on a daily basis II.Researching product to guarantee provision of highest standards III.Ensuring service level requirements are met IV.Providing constructive feedback to supervisors Incident Control I. Communication to business partners in emergency technical situations II.Investigation and reporting of basic incident issues Under the supervision of the Support Team Leader, you will handle technical contacts and incident control in a busy 24 hour contact centre.Major duties include communication and investigation of technical issues.We are looking for individuals who have customer experience from previous employment and are fluent in English, both verbally and in writing.The position requires a good technical ability.You are team-orientated and outgoing.You have an ability to put the customer in focus and handle contacts in a professional manner.We think you have an analytical mind and know how to find the information you need to give the proper advice.We want you to be a part of our flexible and international team - are you ready to join? For this recruitment, Ongame is working with Proffice Rekrytering, which is handling all contacts and documents.Please make your application (in english) at www.proffice.se as soon as possible.Applications will be handled continuously.