Segment Head - Retail

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
TCS operates on a global scale, has over 556,000 of the world’s best-trained consultants representing 149 nationalities in 46 countries. We are one of the largest employers of women with 35.6% women employees. TCS established its presence in Netherlands in 1992 and works with leading Dutch Customers across industry sectors, including several NL20 companies. TCS has been ranked #1 in customer satisfaction, among IT services providers in Netherlands in a survey by Whitelane Research and is recognized as a Top Employer in Netherlands, Europe & also Global by the Top Employers Institute.
TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com
Purpose and primary objectives:
Achieve GM and CM as per the profitability targets.
Perform business development function with CXO stakeholders.
Support new logo pursuits.
Build a strong team to deliver for the customer.


Key responsibilities
Ensure highest-level of customer satisfaction / strong customer health scorecard.
Ensure there is certainty in delivery and deliver all that was promised to customer.
Actively position and sell the various offerings of TCS.


Key Skills/Knowledge:
P&L ownership
Business & Domain Accumen
TCS Retail Offerings knowledge
Delivery Management
Customer Management
Sales promotion
Resource Management
Track and report operational parameters and financials to CXOs
Leveraging TCS experience and expertise for sales and delivery
+ 15 years of relevant industry/work experience


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