Selling Manager

WHY WE WILL LOVE YOU
If you want to be a part of the creation of an unforgettable and rewarding customer experience across all channels and all customer journeys, so that customers will want to come again and again. Always securing that the customer is at the center, that customer satisfaction is delivered and creating value for our customers and IKEA. Then this could be something for you!
We are looking for you who are obsessed by increasing customer value and being the voice of the customers and consumers. You are getting energized by driving business growth and contributing to overall success of IKEA by providing growth plans and leadership in the development of profitable growth in an omni-channel reality.
You are driven by constantly finding new innovative ways to contribute to overall success and results through co-creation and co-operation with colleagues and other IKEA units. You are getting motivated by the IKEA Culture & values and the unique IKEA range You also realize and value the mix of strategic thinking and turning trends and consumer behaviors into effective growth strategies and impactful actions.
To succeed in this role, you have extensive, senior leadership experience, proven track record of strategic business planning and are well familiar with leading business transformations in a global, complex environment. For a minimum of 10 years you have been working with Sales, Customer Experience, Customer Care, Store management, Customer Support or Business Management.
You have achieved extensive knowledge of creating and leading Growth plans in an omnichannel reality.
For this role, we would love to see candidates with additional experience from driving digitalization (e-commerce integration) and digital transformation projects
YOUR RESPONSIBILITIES
As member of the Market Support Management team, you will be responsible for the creation of an omnichannel growth plan for defined four Core areas, and steer and promote the development of insight driven, responsive and integrated omni-channel customer experiences across all digital and physical touch points.


Secure that commercial and other relevant components are captured in the IKEA BPL and translate the INGKA strategy into actionable selling activities & experiences improvements for INGKA markets


To succeed with this, you will organize for efficiency and effectiveness with your Selling Centre of Expertise team, consisting of selling experts with business insights and range knowledge supporting countries with sales competence, e.g. pricing, sales planning and conversion.
You will lead for performance, coach and develop a competent, high performing and learning Selling team as well as have Matrix responsibilities across all Ingka Markets and work actively with developing and securing succession for the future.
Together with your team you will Support markets with strategic guidance, ways of working, tools and relevant processes, enabling them to drive sales across all channels through steering, sales optimization, pricing & services and unleash customer Omni channel experience excellence.


Work in close partnership with Range and Supply to act with speed on deviations vs. plan and find and exploit opportunities given available supply chain capacity


In close collaboration with Digital you will secure an end-to-end approach towards our ecommerce operations and that optimization activities are in place to improve online conversion throughout the sales funnel by improving findability of the online offering.
Secure that selling business expertise is captured in digital product and solution development (for sales, marketing and CX related topics).




Are you ready for some heavy weightlifting and run a marathon at the same time?
Do you have a collaborative mindset combined with passion and boldness to create movement? Are you a brave and inspiring leader who care for both Business and People?
If yes, just lean in and come to the edge with us!
OUR TEAM WITHIN IKEA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meetings with the customers. We deliver an omni-channel experience that adds value to the many people and inspires a home furnishing movement


QUESTIONS AND SUPPORT? LET'S CONNECT!
Do you have questions about the recruitment process? Please connect with Johanna Kelenc fridlund@ingka.ikea.com


Last day for applications is 3 of Decemeber 2021.
We look forward to your application!