Senior Business Analyst/Solution Engineer

This is us, your new colleagues


Volvo is transforming to perform, digitalization is truly happening! And so are we. We are the foundation, the drivers, of the transformation journey – we, the people working together!


Do you want to part of the journey?


Together we will continue to develop and maintain the backbone of Volvo CEs product support platform – and we need to strengthen our team with your help, as a lead Business Analyst (Solution Engineer)!


The Role


We are, together, responsible for creating the best product support application and experience for our customers. We are in constant change to improve and modernize the tool – and us! Innovation and team work will get us there! This position is a key position for the team to take part of initial demands and work with the different stakeholders to make this happen!


Main Responsibility
Interact with stakeholders to get the overview of new demands
Analyze and translate the demands to a working solution
Have the knowledge and courage to not say "yes" to all demand
Create an overview of the demand to bring to the development teams for further estimation
Follow up the demand/requirements from start to outcome
Networking with Business Analyst/Solution Engineer colleagues to make sure we are aligned, getting the big picture

About You
How do we automate? Innovate? Always improve? You will have ideas in these areas
You have experience from ServiceNow platform
You have experience in Volvo Construction Equipment aftermarket support processes in general
You know how to document requirements and processes
You know how to interact with various stakeholders
You are solution oriented and of course customer oriented
You are a team player

What can we offer you?


Great team with a strong interest in creating the best product support platform. We help each other, care for each other – and make sure we succeed, together! Most of the team is in Eskilstuna, but we have colleagues globally. English is a must.
We work according to agile principles, and you´ll see that we have the artefacts in place and are improving every day! We will offer you a place for personal competence development, different networks to join, and a fun work environment!


Contact
Mia Ahlström, +46 735585882


Union representatives Mälardalen
Akademikerna – Hanna Börjesson,+46 16 5414679
Unionen – Tonny Vikström, +46 16 5414601


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.