Senior Complaint Specialist

Every day, Getinge Group enables healthcare professionals to save lives. Based on first-hand experience and close partnerships, we provide innovative healthcare solutions to support before, during and after the patients’ hospital stay. Our company is built on a genuine compassion for people’s health and well-being. We approach our work with passion. In addition, our culture and behavior are guided by collaboration, openness, ownership and excellence – values we believe are the key to our success. Being part of Getinge Group means being an ambassador for these values and contributing to making a difference in peoples’ lives.

Getinge Group is in an exciting and intensive period of change and you will be a key player as we are building a new Quality Regulatory Compliance (QRC) organization. We are strengthening our Business Category Unit in Acute Care Therapies (ACT) at the manufacturing site in Solna by recruiting a structured and goal-oriented Senior Complaint Specialist. Our Customer Complaint department focuses on the post market surveillance of the globally installed base of ACT products. We perform complex technical investigations, manage authority reporting and provide feedback to customers regarding investigation results. The department plays a significant role in understanding the customers’ needs during the complete products’ lifecycle and contributes to maintaining safe products. You will be part of the Authority reporting team, where you have the possibility to contribute to its development.

The position
In this position you will be responsible for handling complaints and be our expert in global authority reporting. You will be a part of a learning organization by working with continuous process improvements and contributing to fulfill the department goals. You will interface with different stakeholders across the organization, (for example within Quality, Manufacturing Operations, Engineering, Supplier Quality, R&D etc.) regarding identification and resolution of complaints.

Among your main responsibilities and tasks will be:

• Make decisions regarding authority reporting etc.
• Participate in Risk assessment
• Create reports to authorities and response letters
• Be an expert in applicable laws/requirements within complaint handling
• Participate in internal/external audits
• Contribute to improvement of existing SOPs

The position is located in Solna and reports to the Director of Customer complaints department. Limited traveling is required in this role.

The ideal candidate
As ideal for the position you have a minimum of 5 years’ experience from similar work tasks together with an academic degree in Science or Engineering or a Quality education. Experience from a regulatory environment is necessary and a background from the Med-Tech industry or Clinical application is favorable. You have documented knowledge in regulatory demands like ISO 13485, CFR 21 Part 820 and MEDDEV 2. You are fluent in Swedish as well as in English, which is our corporate language.

As a person you are a goal-oriented and a cooperative team-player who drives results and takes responsibility. You have a structured, accurate and solution-oriented attitude and are stimulated by running many parallel activities. Being able to communicate efficiently with different stakeholders is important in order to succeed in the role. An ability to work in a changing environment is also a key factor for this position.

Application
Are you interested in becoming part of an international and market leading medical technology company whose products a make huge difference for patients, healthcare professionals and societies all around the world? Getinge Group offers a great opportunity to make a difference in a global and dynamic environment!
Welcome with your application no later than 10th of July if you are interested in the position. Interviews will be conducted continuously, so please apply as soon as possible. You are also welcome to contact Director of Customer Complaint department, Magnus Lindqvist, at +46 (0)707 847 705 if you have questions.
Background checks may be carried out.

Getinge Group is a leading global provider of innovative solutions for operating rooms, intensive-care units, hospital wards, sterilization departments, elderly care and for life science companies and institutions. With a genuine passion for life, we build quality and safety into every system.

Our unique value proposition mirrors the continuum of care, enhancing efficiency throughout the clinical pathway. Based on our first-hand experience and close partnerships, we are able to exceed expectations from customers – improving the every-day life for people, today and tomorrow.
We employ around 16,000 talented employees across the globe and generate annual sales of about SEK 30 billion.