Senior Content Designer

You will join our Core Design Team that leads Content Design for Wolt consumers, merchants and couriers. Content Design is a new discipline for Wolt, so besides partnering with designers and other stakeholders, you will also help build a strong foundation for Content Design at Wolt that enables smooth localization.
What you’ll do:
Be the main point of contact for content design in our Consumer team, support other teams as a stakeholder
Support central Content Design efforts such as glossaries, style guides, writing for accessibility and more
Partner closely with our Localization team–Wolt is mostly used in non-English languages
Build strong relationships with stakeholders in and outside of Design, such as Product, Marketing, Customer Success and more
Craft compelling narratives that foster emotional connections and trust in our Product
Develop clear, persuasive and on-brand content to encourage people to take specific actions, such as ordering, subscribing to a plan, listing their store or engaging with the brand in other ways
Analyze content performance metrics with our data team and refine content strategy based on data-driven insights
Evolve content design standards at Wolt in collaboration with other content designers and stakeholders
Encourage the teams to learn more about Content Design and incorporate it into processes
Document your work and its outcomes

Who you are:
You have senior level experience in Content Design, strategy, or UX writing, ideally for (at least one) large digital product
A strategic approach and understanding of how to advocate for and educate for content design
A willingness to connect with various stakeholders and foster functional and collaborative cross-team ways of working
You can show several examples of where you’ve delivered large-scale content design projects with insights into your processes and ways of working
You have strong change-management skills
Experience working with localization in a large-scale business
Experience or willingness to contribute to design system documentation and Design guidelines
Comfortable working with Figma, Phrase and Confluence (or willingness to learn these tools)