Senior Content Designer in Knowledge Management

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Key responsibilities for this content design role include:

* Content development and strategy: Partnering with product, UX, and engineering people to define and develop content requirements that align with our overall user experience strategy and will allow us to modularize content to serve it across different platforms.


* Data integration: Working with engineering to extract the right content/data from different sources, including research findings and analytics, to inform and validate content requirements, ensuring that our content meets user needs.


* Guidelines and governance: Creating, testing, and refining content guidelines for customer interactions with “knowledge,” such as articles, to enhance the consistency and quality of user experiences. Those guidelines should also onboard and enable other content creators to more easily create new content in a scalable, quick, and uniform way.


* Information architecture: Contributing to the information architecture of the product experience, including navigation, labelling, and flow, particularly on our support website. Your expertise will help users find information seamlessly.


* Iteration and improvement: Continuously testing and iterating on content strategies, ensuring that we adapt to user feedback and evolving trends to deliver the most effective knowledge content.


* Business process optimisation: Consistently focussing on team and process efficacy and how to improve ways of working in the content lifecycle. Leveraging AI and automation wherever possible, and providing feedback on progress.


Want to know more?

We’d love to receive and review your application. If you want more information about the role and its responsibilities or simply to learn a bit more about the team, please reach out to the recruiter at khalil.mahmood@volvocars.com