Senior CRM Manager

Are you someone who wants to make the world a better place, who is not content to work for yet another company the world doesn't need?

Our mission
At Diet Doctor, our mission aims to empower people everywhere to dramatically improve their health. We focus on lifestyle interventions - not medication or surgery.

What are the important components of a healthy lifestyle for those with obesity or type 2 diabetes? How can people implement this lifestyle in a sustainable way?

Currently, no major health organization in the world has an effective answer. We aim to change that.

Progress
- We're funded by our members, so we don't need to show any ads or sell any physical products.
- We attract about 5 million monthly visits, have 67,000+ active members, and 60+ employees (from 20+ different nationalities).
- We're among the top-ranked nutrition websites in the world on Trustpilot (https://www.trustpilot.com/review/dietdoctor.com) and have strong Glassdoor (https://www.glassdoor.com/Reviews/Diet-Doctor-Reviews-E2389502.htm) ratings.


Our culture
At Diet Doctor, we aim to always align our work with our four company values: trustworthiness, simplicity, inspiration, and goodness.

Our goal is to make the world a better place by empowering people everywhere to dramatically improve their health.

We believe building a team of top performers - who live by our values and get great things done fast - will significantly increase our ability to make rapid progress toward our purpose.

That’s why we're passionate about building a world-class team. Few things in life are as exciting and rewarding as working toward meaningful change alongside other like-minded people.

The challenge
For Diet Doctor to take the next step on its journey we need an enthusiastic CRM specialist to take the lead in designing our comms strategy as we scale. This position will initially focus on building evergreen retention campaigns by partnering closely with product managers, marketers, content creators, and designers, and will expand into building acquisition campaigns in the near future.

What you'll do
- Build highly personalized retention communications utilizing our new CRM platform, Braze.
- Drive a cohesive, impactful, cross-channel user experience across our logged-in versions of our website and app.
- Understand and advocate for the end-user experience with an ‘always testing’ mentality.
- Own the end-to-end design and execution of campaign experiments in Braze and manage the analytics.
- Partner with product teams across the business to align on desired outcomes and share learnings.
- Be a key part of our external communication.
- Develop our comms strategy as we scale.




What's in it for you?
- Meaningful work: The opportunity to grow within a fast growing health-tech company.
- Meaningful relationships: Be part of a driven, ambitious, yet kind culture filled with people who want to do good in the world. We try to optimize our teams' happiness by keeping track of employee satisfaction (Officevibe), using a minimalist workflow process (Trello), minimizing meetings, and allowing for long uninterrupted blocks of work time.
- Rapid growth: We'll give you opportunities to make impactful decisions, while also providing the support you need to do great things and learn fast. We encourage growth and the company will cover the cost of courses or conferences you want to attend.
- Great compensation: We offer a competitive salary and the opportunity to own a meaningful part of the company through our employee-stock-offering plan (no vesting period, and you're able to keep the shares as long as you want). Additionally, we provide relocation and visa support, free courses and books, free dinner if working late, and access to our company apartment in central Stockholm.


Who you are
- A proven track record of executing flawless retention campaigns across owned channels such as push, email, IAM, etc.
- Previous experience with Braze or a similar customer engagement platform.
- Deep understanding of creating, implementing, and testing cross-channel strategies at scale.
- A team player with excellent collaboration and communication skills.
- Analytical skills
- Experience working with startups is a bonus.




Apply now
Applications must be in English and will be continuously reviewed.

This is a full-time position, working primarily from our beautiful and airy headquarters in Stockholm, at Vasagatan 40, just opposite the Central Station.