Senior Customer Agent

Do you thrive in positions that coordinates, supports and gets to initiate projects that includes the whole department? Are you experienced with handling contracts and building both internal and external relationships? Then this position as Senior Customer Agent is the one for you!
Region NCE > Onshore North & West > Customer Managers
Vestas Northern Europe is a sales business unit covering the Nordic countries, UK, Ireland. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern Europe the best place to work.
The Service department is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. The department has an open and informal culture, where teamwork and good communication is the key to our growth. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.


Responsibilities
As a Senior Customer Agent CSM, you will be part of our customer manager organization in close contact with our Customer Service, and diverse departments. You will report to Team Lead Customer Management SE and your primary responsibilities and tasks will be to:
Collaborate and support with Customer Management in areas (Contractual, financial, operational, technical) analyze, report, and conclude in customer contractual cases
Project coordinator - Claim handling
Acting as the best point of contact to customer contractual requests via email, chat, or phone across the customer journey.
Support in tasks that needs to be updated in internal tools
Qualifications
Degree in Engineering, Business, Economics, Legal or equivalent
Experience from similar or other global industries, a commercial or legal position with customer relations
Experience in developing or coordinate projects
Advanced user of ERP system, SAP, Salesforce and Office
Fluent in written and spoken English and Swedish (other Nordic language is beneficial)

Competencies
Service- and solutions-minded with a solid business aspiration
Highly motivated in your professional role, possessing the ability to self-direct and collaborate effectively with team members
Accountability and working effectively
Detail-oriented, skilled in handling larger scale of data and making sense of it and organized with a high focus on quality
Ability to cope with high activity levels
Natural for you to build your personal relations and networks both internal and externally


What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.


Additional information
Your primary work location will be Malmö, Sweden. You should expect some travel activity, approximately 25 days per year.

If the above match your skills and qualifications, please apply no later than 07.08.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com