Senior Customer Insight Analyst (temporary)

Nordea is a leading Nordic universal bank.

Job ID:16934
Are you a data enthusiast with both strategic and hands-on experience in data and analytics? Do you want to work with business and marketing professionals in a leading Nordic finance company? Would you enjoy working with brilliant colleagues in a fast-paced environment?
At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.
About this opportunity
Nordea Finance is a subsidiary of Nordea Bank and a fore runner in providing financial solutions to both consumers and businesses. We strive to offer solutions that best suit our customers' needs so they can achieve their goals and realise their dreams. When our customers succeed, so do we.
Welcome to the Nordic Marketing and Communications (MarCom) team. In MarCom unit, we are passionate about customers, understanding their needs, supporting solutions development and bringing the solutions to the market. We are responsible for all marketing and communications. Customer Insight Analyst supports both strategic and tactical initiatives with data based analysis to increase profitability, sales and customer satisfaction.
As the Senior Customer Insight Analyst in MarCom, you’ll play a valuable role in delivering the insights for marketing communications and support further development of our actions and data usage. You will also work with analytics within the business / sales area. You will work in close cooperation with marketing and business management, marketing experts, development teams, sales and product managers. This is a temporary position to cover a parental leave until end of January 2024.
What you’ll be doing:
* Performing reporting and data modelling for insights on various market, customer and sales datasets and spreading the generated insights to stakeholders to support the business
* Developing and visualising stakeholder specific dashboards and reports. Developing and automating reporting for marketing, product development and sales in their projects
* Measuring efficiency and performance of marketing activities, and supporting in the development of tracking activities
* Working actively to deliver annual Customer Satisfaction Index report
* Develop customer data use and optimization for CRM related activities. Support actively in CRM development project
* Working with internal and external data sources and agencies

You’ll join an energetic, multi-talented and experienced team of marketing and communications professionals, service designers and fellow analyst colleagues. The role is based in Stockholm.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
* Have an analytical mindset. You have excellent advanced analytical skills. You enjoy making a business difference/impact with data and analytics
* Have a development mindset
* Enjoy working independently but also work well with others. You collaborate well with various business stakeholders and want to understand key drivers of different business models. Always act with the customer’s needs in mind
* Have an energized and structured way of working
* Are honest and dependable, willing to speak up even when it’s difficult
* Plan and manage projects
* Have attention to details and you are passionate about doing a great job

Your experience and background:  
* Bachelor's degree in data science/analytics/statistics
* Proven expertise and work experience in analytics/data science
* Excellent skills in Excel
* Experience and great skills in working with SAS (BASE or Enterprise Guide)
* Good understanding of SQL and relational databases
* Knowledge and experience with BI & visualization tools (Power BI or other)
* Good data visualization skills. Knowledge of how to present data outcomes
* Professional skills in English and in one of the Nordic languages

If this sounds like you, get in touch!
Next steps
Submit your application no later than 07/04/2023. We are reviewing applications already during the application period, so don't hesitate to send yours in soon! For more information, you’re welcome to contact Per.annersted@nordea.com (Senior Customer Insight Analyst) or meija.lehtonen@nordea.com (Head of Digital&Analytics).
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.