Senior Customer Success Manager

At Minna Technologies, we are on a mission to bring power to the modern consumer through effortless subscription management. Founded in 2016, with partners such as Visa, Swedbank and Danske Bank, we are currently one of Europe's fastest growing FinTech companies. Our world-leading subscription management products currently reach 18.7 million users and help people save time, money and effort.

We are and develop world-class talents, trusting each other's knowledge and experience to achieve great things together. We are always eager to fulfill our purpose and we take on risks, crash and burn - rather than being mediocre. We are proud to say that amongst others, Business Insider recognises us as a top 5 global PFM FinTech and Sifted consider us to be a top European FinTech.

How you will contribute
As we continue to expand across Europe, we are looking for an experienced, innovative and industry-knowledgeable Customer Success Manager for Services Providers (subscription merchants) who can contribute significantly towards Minna's market expansion and transactional revenue objectives.

You will be responsible for managing relationships, upsell to existing partners and onboarding new service providers with our fast-growing partnership list. Customer success, defined as how much further adoption of Minna’s services a portfolio of Service Providers achieves, will be the measure of performance in this role. You will also be representing the sector to our bank customers. You will oversee customer retention and your own strategy to ensure that Minna’s key bank clients are able to present their account holders with the best range of subscription offerings to switch to. In this position, you will:

- Serve as the main point of contact for the service providers already partnering with Minna, and represent their plans and capabilities to Minna’s teams.
- Work alongside the assigned Account Executive and Strategic Account Manager to ensure that their client banks are benefiting from Minna’s service provider strategy - at times instructing your team members to pursue certain verticals, at other times working with the bank to produce the best customer opportunities as possible.
- Get to know your accounts, both on the service provider side and to a lesser extent the banks, to understand their objectives and challenges.
- Identify how our company can support both sets of customers to create a profitable eco-system of merchant offers and bank account holder uptake.
- Create account plans and set goals that drive the right initiatives.
- Upsell existing service providers with new features
- Monitor the satisfaction level of your customer accounts and report progress.
- Onboard new service providers who signs up through our digital signup
- Be on point as the internal company contact regarding your customer accounts.
- Work hand in hand with other talents dedicated to the product group or the account.


Are you the one we are looking for?
You have hands-on experience and have demonstrated success in adopting sophisticated business changes and managing multiple key customer accounts in the financial and/or merchant (eg utilities, broadband, telco) industry. Strong relationship-building skills to build trust and rapport with customer account stakeholders. Effective written and verbal communication skills. Data reporting and analytical skills; must be able to pull and analyse key metrics to measure the results of customer acquisition, retention and satisfaction. Creative, flexible and positive problem-solver, able to initiate new solutions to evolving challenges.

But most importantly, you are a:

- Great communicator, as the liaison for the service providers and the rest of the company, you need to excel at communicating in person, over the phone, via email, and across teams. You must be comfortable addressing C-suite executives at service providers.
- Future expert, one of the primary goals of service provider account management is to nurture strategic relationships and prime them for further growth, so you must possess an in-depth knowledge about our company and our customers. This expertise will allow you to identify the best opportunities for expansion.
- Strategic orchestrator, you need to have a strategic perspective that goes beyond short-term gains. You must be able to juggle many moving parts across multiple countries and long-term plans that align with client banks’ strategies. Strong selling skills are very important, but you prioritize long-term success and relationships over short-term transactions.
- A leader, who must be adept at directing customers at all levels of the business. Because you touch so many parts of the business, you should be confident and highly respected by both clients and co-workers. Additionally, you will act as a visionary that ensures the future is greater than the present. You will be expected to lead both customers and internal executives on key initiatives.
- Skilled negotiator, your goal is to build transactional revenue from service providers by linking their activities and objectives to the bank portals that the Minna service provides. This requires from you a keen sense of timing, killer presentation skills, and the confidence to hold your ground and push back when necessary.
- Value-based seller, the long-term success depends on being able to demonstrate value to the Service Provider. You need to communicate the value of your offerings both strategically and financially to your customers. This is where understanding the business also comes in handy. You can curate custom offerings and create more value for our key accounts, helping them to sell more effectively and retain long-term relationships


What we would love to offer to you
Our family consists of highly talented individuals from all over the world. What unites us is our enthusiasm for shaping the future of FinTech.

At Minna, we believe that autonomy and collaboration is more important than hierarchy. We value a caring and equal workplace where you are allowed to grow while being yourself.

Besides compensation and benefits there to empower all aspects of your life we also offer you equity in Minna Technologies.

If you would like to learn more about our company, we encourage you to check out our Life at Minna Technologies (https://www.instagram.com/minnatechnologies/) Instagram page.

We are eager to get to know you!