Senior Customer Support Agent

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MyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. At MyCamper, we’re on a mission to make camping accessible to everyone, giving people the freedom to explore while making better use of existing resources. By connecting camping enthusiasts with vehicle owners, we’re creating unforgettable experiences and promoting a more sustainable way to enjoy the great outdoors.

As a Customer Support Agent, you are the link between MyCamper and our customers. You actively work on maintaining and promoting the satisfaction and trust of our customers. You are the contact person for all platform and booking-related questions. With your proactive, empathetic, and reliable manner, you can quickly find appropriate solutions for all parties. To strengthen the team, you bring customer service experience and are a team player.

Tasks


Manage and resolve customer support cases efficiently, ensuring high satisfaction ratings and timely resolution.



Provide culturally informed customer support in Nordic (especially Swedish) languages and English through chat, email, and calls.



Collaborate with team members to solve complex requests, share insights, and contribute to a supportive work environment.



Take ownership of tasks by researching solutions, prioritizing workload, and proactively addressing challenges.



Document and translate processes.



Requirements


You have at least 3 years of experience in customer service (more is a plus)



Great communication skills: You’re able to communicate effectively, written and verbally. There’s not much back and forth required. You document clean and thoroughly.



You communicate on a professional level in English (must), Swedish (must), and another Nordic [FI, NO, DK] language (is a plus)



Problem solver: Whatever the issue is, you find a way to solve it, or you work with the team to solve it. You have a propensity for action.



Stress resistance: You can handle pressure, work on multiple cases in parallel, and prioritize continuously.



Adapt quickly to new tools, workflows, and processes to improve operational efficiency



Benefits


A chance to shape a fast-growing international scaleup and become part of MyCamper's success story



Contribution to a mission that promotes sharing and sustainability



Regular international team events in one of our locations



4 weeks working from anywhere and 40% home office



Flat hierarchies in a motivated, dynamic, and ambitious team across 3 locations (Uppsala Sweden, Basel Switzerland, Mostar Bosnia-Herzegovina)



50% discount on camper rentals through MyCamper



5000 SEK perks budget per year that can be used for education or personal health