Senior Director Operations

As a Senior Director Operations at Ascom, you will be driving the vision for consistency in customer support and professional services standards. Working strategically and tactically to enable the team to onboard, deliver solutions, train and support customers across the globe. What can Ascom offer you?
Working in a company to be proud of.
Inspiring and engaging colleagues.
Good benefits & perks.
Collective Bargaining Agreement (Teknikavtalet).
Responsibilities
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
Uphold organization policies and standards, ensuring legislative regulations are followed
Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
Skills and Qualifications
+10 years applicable experience in support and delivery organization; management experience required
Strong working knowledge of data analysis and performance metrics using Qlik or similar BI.
Analytics dashboard creation /design/ maintenance knowledge
Proven ability to plan and manage operational process for maximum efficiency and productivity
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
Proven ability to develop innovative solutions for increased productivity
Exceptional analytical, oral and written communication skills
Strong critical thinking skills
Interpersonal skills – able to work under pressure, creativity
Leadership/People Skills – mentoring/coaching skills, management level interaction skills
Technological acumen
Working at Ascom
We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its six principles: Customer Focus, Accountability & Commitment, Growth, Innovation, Leadership, We are Ascom. Key aspects are to create customer value in everything we do, take calculated risks, be curious and creative, and be passionate and inspire. Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, Supply chain and service delivery. If you are motivated by making a real difference in your work, you are probably one of us.  
Contact and Application  
Are you interested in the job? The selection process is ongoing, so please submit your application as soon as possible. Send in your application through the “apply” button. If you have any questions about the recruitment process, please contact Liisa Widlund, HR - Specialist, by e-mail: liisa.widlund@ascom.com.