Senior German Speaking Customer Service Specialist to a leading tech com...

Our Client is all about simplifying buying and smooth payments. If you’re triggered by having an impact on how millions of people shop and pay online, you’re exactly the type of person we are looking for. Our clients goal is to improve the online buying experience for our consumers and merchants all over the world.

During this assigment will you be hired by Wrknest and work as a consultant.

What you'll do:

Within Operations, the Customer Service Specialist will be responsible for ensuring performance in line with the strategy and delivering lean, excellent services with high quality and efficiency. You would build strong interpersonal connections, put yourself into our customers’ shoes, and collaborate with stakeholders across organizational boundaries to implement solutions that drive lasting business value and high impact. You will be responsible for coordinating the delivery of Quality and Customer Satisfaction in your assigned area by working closely with your team, Operations, and the company’s partners.

Your work tasks could include:

- Readiness to work Monday-Friday with weekends off to recharge your batteries.
- Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.
- Evaluate different alternatives: When looking for a solution, you do it: Simple, creative, and quickly having the customer journey in mind.
- Manage customer concerns by providing detailed and prompt solutions
- Master provided tools: Learn and understand all relevant tools, processes, and ways of working.
- Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.
- Support global initiatives to improve the overall service quality standards.

What you’ll need:
- Bachelor's degree or 3 years of relevant work experience
- Minimum of 1 year of relevant customer service experience
- Verbal/written communication skills requirements/languages e.g. Excellent verbal and written communication skills in English and fluency in German.
- Service and customer obsession mindset
- Strong project/program management skills
- Ability to thrive in a fast-paced and evolving environment
- Data-driven mindset, strong analytical and problem-solving ability
- Strong stakeholder management skills and ability to perform under pressure

Please if you are not sure about your level you can do the test below:

https://www.sprachschule-aktiv-muenchen.de/en/german-test-online/

Also: Our client will have a logical test as a part of the process. For you not to invest too much time unnecessarily, we would like to ask you to do this test before sending your application. If you have 7 or above, please go ahead sending your application.

https://www.123test.com/logical-reasoning-test/)

Other

The role is a full time position working from 8-17 (flex 1h)

You will work from their office in Stockholm from start, but remote work could work after some weeks.

Please submit all your application documents in English.

Before employment can be offered, a background check will be carried out. We use background checks from SRI. Read more about what a background check entails here: Frequently asked questions and answers about background checks (https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsri.se%2Fen%2Ffaq-candidate-background-checks%2F&data=04%7C01%7Cmia.bjork%40invidem.com%7C9c7449cbdc68454500eb08d9956545ab%7Cb1f63ff8f35f4d1094450595ac0d7bcd%7C0%7C0%7C637705084495565187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VVDEx8Ivx%2FdrOcI8VobyBYabMx6Jqc7%2FSjTqf63%2BpEM%3D&reserved=0).