Senior IP Core Engineer

Would you like to work in an international environment focusing on daily operations of Arelion global IP network AS 1299, troubleshooting of both customer and network faults with passion of making our customers service experience an industry benchmark?

Senior IP Core Engineer at Arelion

The mission of the Customer Operation unit within Arelion Operations is to care for the full customer experience after service delivery. We are now expanding our senior IP core function with the focus on Arelion global IP network AS 1299.

Key responsibilities:

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Performing in-depth level of analysis and troubleshooting of complex IP-related incidents originated both in the network, as well as individual customer faults, escalated to you by Tier 1 (both customer and network perspective

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Development and operational solution automation

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Taking part in planned maintenance , both rectifying root causes of incidents, as well as network upgrades

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Collaborating with hardware vendor

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Delighting customers through excellence in caring for them. Frequent customer interaction (including escalation situations) will be a part of your job as well the interaction with many different teams and units within Arelion and its other interfacing units

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Understanding customer and business impact of both daily and strategic operations you are a part of and giving input to the improvements of these that will drive our operations to be the industry benchmark

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Weekly on call duty


You are:

- Analytical with high problem-solving skills
- Persistent and self-propelling. You make things happen driving the incident resolution as well as lessons learnt
- Communicative and collaboration-oriented with good understanding of a multi-cultural environment and interest to work in such
- Proactive and Customer Experience focused – with the ability to think out of the box when needed


Qualification and skills needed:

- A University degree in telecoms or other related area of technology or a corresponding experience level
- 3-5+ years of experience within operations
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Expertise in IP (e.g., TCP/IP, MPLS, BGP, QoS, ISIS etc.)

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Software development skills is meriting

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Fluent English written and spoken



From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.