Senior IT Developer (Genesys), Copenhagen/Stockholm

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 8047
#genesys #genesyscloudcx #csharpdeveloper #javascript #testing
Would you like to be part of Nordea’s omnichannel journey? We are now looking for a Senior IT developer to be part of Nordea’s customer experience platform and shape the journey by developing solutions that can potentially challenge the status quo and change the customer experience landscape in the financial market.
Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it. Working with skilled, self-managing, international teams in a fast-paced, agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customer’s changing needs through innovative solutions, collaboration, and partnering with fintechs.
About this opportunity
As Senior Developer, you will work with technical development to our core Genesys platform and other connected systems in the Contact Centre area. Always with a strong focus on the customers. We develop customizations and do integrations, and since our main software is not developed in-house, our technical work is also to act within applications possibilities of configuration and scripting.
Our portfolio covers both desktop applications, web frontends, middleware, and integrations.
Design, implementation, test, deployment, maintenance, and improvement of the application portfolio managed or developed by your team.
The ability to work well in a cross-team environment, throughout your work you will work closely with cross country teams with multiple stakeholders to optimize the design, quality, and functionality of our solutions.
You will be involved in all development and enhancements of applications and services in the Remote CX value stream within the Genesys contact center platform, Remote CX develop as well as customer interaction capabilities via digital services, such as chat, calls, instant video meetings, routing features.
Nordea has one of the largest Genesys environments in the Nordics and covers the whole Genesys portfolio. We take pride in being up to date with new technology and products, which we develop completely in-house having a direct support agreement with Genesys.
The role is based in Stockholm or Copenhagen.
Who you are
Collaboration. Ownership. Passion. Courage.
These are the values that guide us in being at our best – and that we imagine you share with us:
Deep technical background and coding experience, our main development is in C#, JavaScript, VoiceXML, and some Java,
You have a Software Engineering / Computer Science degree or equivalent work experience,
Experience with design and implementation of enterprise-scale services, incident management, process and task automation, test processes, configuration management, and server deployments,
Experiences with Genesys/similar contact center solutions or IP telephony are a big plus,
As part of our portfolio is voice-based, knowledge of at least one Scandinavian language is an advantage.

If this sounds like you, get in touch!
Next steps
Please note that we will start screening applications already before job opening closes, submit your application as soon as possible, no later than 14/10/2022. For more information, you’re welcome to contact Babatunde Olagoke at babatunde.olagoke@nordea.com.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.