Senior IT Engineer

The opportunity
We're looking to hire an Senior IT Engineer who will be in charge of IT Support projects in Nordic offices. In this role, you'll support employees in Sweden and other Nordic countries with a wide area of IT-related matters, and be part of a Nordic Virtual Team. With experience from prioritized end-user support you can be our ideal candidate.
Since you are part of the international team, we hope you are able travel if needed to. You'll work during office hours, but occasionally we might need your support in ad-hoc situations out of normal business hours. We wish to welcome an enthusiastic and dedicated colleague to join our team!

About the team
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness.

You'll report to IT Manager who is based in Stockholm, Sweden. The virtual team consists 3 peers in Sweden, 1 in Denmark and 1 in Finland. We are globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner

Your day-to-day responsibilities include
Coordinating IT and other collaborators to drive through projects from start to finish
Working as a lead for legacy services which will replaced by central services
Ongoing support for any local systems, services and administrative activities currently in the scope of the Local IT team which are not replaced by services delivered centrally
Occasional requirement to work out of normal office hours
CMDB maintenance
Installations and settings-laptops
Maintain all devices connected to WL network (printers, access badge printer, Wi-Fi routers, tv screens, etc.)


Signs of success
You consider being organized and able to prioritize multiple ongoing tasks and are used to tackle challenges proactively. Natural interest towards IT and problem solving mindset are advantage in this position.

Skills we can't do without:
OS management in a mixed environment (Windows, MacOS, iOS, Android)
Desktop imaging and deployment practices
Experience with purchasing, inventory, and asset management
Network fundamentals (patching, network configs, VPN, Firewalls, wireless, etc.)
Microsoft Azure admin
Setup and support printer system (MFPs) in a corporate environment.


Skills we'd like:
It would be great if you have the following skills, too:
Experience with Servicenow
Experience with ticket-based enterprise workflow management systems, particularly JIRA, Confluence, as well as other Atlassian products.
One or more Nordic languages


Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other legally applicable legally protected characteristics.