Senior IT Manager Digital Experience Operation

Senior IT Manager Digital Experience Operation

At Volvo Car Group, Group IT, you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create IT innovations that support the company's overall business development and daily operations. And ultimately - you will contribute to a superior experience for the people who buy and drive a Volvo.

Consumer Application IT Service Development is a group within the department Consumer Application IT Service and part of the function Consumer IT services, reporting to Volvo Car Group CIO. Consumer IT Services was established to make a paradigm shift in how IT is delivering proactive End to End IT services in the scope of Connected Car and Consumers to ensure optimal consumer experience. In the function we are outlining the long term direction for Consumer IT Services and drive business development through innovative IT as well as managing new and running services through know how, development, maintenance and support.

Consumer Application IT Services is responsible for running development, operation and maintenance globally for Consumer facing applications such as volvocars.com, MyVolvo, Volvo Buying Service (Car Configurator) and more. Systems in the portfolio are mainly accessible from the internet.

We are looking for a self-motivated leader with excellent communication skills that is able to work in a future oriented, fast paced, demanding environment with great colleagues.

As Senior IT Manager Digital Experience for Consumer Application Operation IT Service's you will hold the overall global responsibility for successful operation delivery of all application/services within Consumer Application's portfolio.

Main responsibilities

* Secure global operation (Application Management, Support, Incident & Problem resolution)
* Responsible for roadmap and total cost of ownership - Forecast, Plan and follow up on budget
* Management of the employees and operational management of the consultants
* Lead the operations to make sure that the service impacts the National Sales Companies' in a sufficient way
* Application/Lifecycle plans
* Supplier Management
* Secure delivery capabilities - short and long sight

Required qualifications

* University Degree or equivalent experience
* Documented leadership experience
* General business acumen in digital and global web presence
* Excellent communication skills (written and spoken) in English
* Knowledge of ITIL
* General understanding on how to connect digital channels to a user experience that provides value to our end users
* General knowledge in data driven approaches to deliver personalised experiences throughout the digital ecosystem
* General knowledge in API set ups to deliver services
* General knowledge from Content Management Systems (Sitecore Optional)
* General knowledge of techniques used for public facing websites
* General knowledge of Web as marketing Channel
* Experience from digital transformation

Personal qualities

* Excellent ability to take initiatives, plan and execute
* High interest and ambition in both leadership and technology
* Excellent ability to build good relations to executives, colleagues, customers and project teams
* Ability to deal with customers in a professional manner and to deliver in time with high quality
* Demonstrates, encourages and rewards openness, respect and willingness to question own suppositions and established ways of thinking
* A global and flexible mindset/attitude and cultural and diversity awareness
* Self-motivated and strong driving force for driving change and implementation

About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired luxury car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.

Contact
In this recruitment process we are collaborating with Randstad Professionals. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Stina Sörensen at +46 729 88 94 47 or by e-mail stina.sorensen@randstad.se. Note that applications by e-mail will not be accepted.

Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later than June 3rd, 2016.