Senior IT On-Site Support Engineering to PON

Pon, one of the largest family-owned companies in the Netherlands is an international trading and service group. The business offers a wide range of services and products. Based on high quality products provided by leading manufacturers such as Volkswagen, Caterpillar and Continental, Pon constantly aims to achieve the highest possible added value in the relationship between the customer and the manufacturer.

Pon Equipment and Pon Power AB are dealers for Caterpillar in Sweden and offer the largest range of construction equipment, diesel engines and generators. Along with Caterpillar, we set a new standard for the concept of service in our industry. We create clear added value for our customers through creativity, responsibility and competence.

We want to drive the development to a better future; our clear ambition is to be number one in everything we do. Do you want to be a part of our success? Give your career a fresh start and discover the possibilities within Pon.

Read more about us and our exciting future on our website www.pon-cat.com

For our Customer Services department in Sweden we are looking for a Senior IT on-Site Support Engineer:

The aim of the IT Shared Service Center is to deliver the best IT Shared Services with a focus on Pon Passenger Cars (PPC), Pon Commercial Vehicles (PPC) in The Netherlands and Pon Equipment (PE) and Pon Power (PP) companies in the Netherlands, Denmark, Sweden and Norway. The IT Shared Service Center delivers services in the field of IT infrastructure, Business Application Management and Business Intelligence. Some services have a worldwide scope. It is our ambition to deliver 'no hassle' IT services to our internal customers.

The team in Sweden provides workplace management second line support to Pon end-users on different locations in Sweden.

As a senior, you will coordinate the OSS team and support and mentor the team members. The improvement of customer satisfaction is key in this job.

Objectives:

- Supply of on-site support services (desktop, laptop, printers, video and conferencing)

- Participation in projects

- Handling escalations for the location

- Development and maintenance of process documentation and work instructions

- Participation in problem- and change management process activities

- Propose process optimization actions for the on-site support

Job requirements:

- A minimum of 4 years of experience with on-site support activities

- Familiarity with Field engineer systems and processes

- PC repair and troubleshooting skills

- Bachelor Degree or Vocational Education in Information Technology

- Foundation in IT Service Management and IT Operational Frameworks (ITIL)

- Fluent in Swedish and English

- Driving licence B (business trips occurs - about 25-30 days/year)

Good qualifications are:

- Microsoft Certified Solution Expert

- Certified Microsoft Remote Desktop Services

Competencies:

- Excellent interpersonal and communication skills

- Team player

- Ability to work independently

- Detail oriented

- Highly organized

- Self-motivating

Application:

In this recruitment PON cooperate with Dfind IT. Please submit your application (in English) at your earliest convenience, as interviews will be held continuously. You will find the applicationforms at www.dfind.se/it. For further information about the position and the application process, please contact Recruitment Consultant Pia Tegnér Rydeving at pia.tegner@dfind.se and 0733-573607.

Ort: Gothenburg

Uppdragsgivare: PON Equipment