Senior IT Supporter Request Fulfilment, Site Support in Stockholm

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 5413 

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity
As Senior IT Supporter Request Fulfilment in ITSS you will be a member of On-Site Support Team 1 located in Stockholm.

In On-Site Support we are working with global processes and for delivering within the agreed service levels and we have a very high focus on delivering Great end-user experiences. We have the courage to deliver quality.
You’ll be responsible for performing best in class service and support to all IT related end-user hardware. You’ll execute on hardware work orders. You may also assist with special projects and other activities if needed.
What you’ll be doing:
* Handling orders
* Perform Asset update 
* Instal, break-fix and test of IT hardware 
* Take ownership for delivering services within the agreed service level and focus on our end-users satisfaction

The position is based in Stockholm, but you will join a Global team supporting Nordics, Estonia and Poland.

Who you are
Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.
To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.
To succeed in this role, we believe that you:
* Communicate with positive attitude to end users, colleagues and vendors to create good working climate
* Team working skills combined with the ability to work also independently 
* Customer service skills combined with IT-skills 
* Pro-active approach and ability to adapt to different circumstances  
* Solution oriented, ability to make quick decisions, good work organization skills  
* Ability to communicate issues to customers in a non-technical manner 

Your experience and background:
Have at least 2+ years of experience in a similar role
Professional level English (spoken and written), knowledge of Swedish is a plus   * Knowledge of our tools like SCCM Current Branch (system management tool), Active Directory.
* Good knowledge about Microsoft products (Office 365).  
* BMC Helix
* Good knowledge of computers/Networking/IT infrastructure   
* WIN10 experience  
* Coding skills are an advantage

If this sounds like you, get in touch and we look forward to welcoming you to the team!
Next steps

Submit your application no later than 02/01/2022. For more information about the position, you are welcome to contact Annika Holm, annika.holm@nordea.com.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving our customers and communities. So please come as you are.
Only for candidates in Sweden - for union information, please contact Finansförbundet at finansforbundet@nordea.com or SACO at SacoNordea@nordea.com
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.