Senior Manager - Consumer Feedback Technology Adoption and Enablement

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

We’re on a mission
As part of our global feedback program ‘One Voice’, we will enable Volvo Cars to listen to all global feedback from our consumers across the consumer journey gathered on one platform. To secure that we are bringing the best capabilities out of our feedback eco-system, powered by Medallia, we seek a colleague with extensive knowledge about the Medallia product landscape and how we bring out the best of its capabilities using elevated best-practices suggestions putting Volvo Cars as a leader not only in the industry, but in general when it comes to consumer feedback management.

As Senior Manager - Consumer Feedback Platform Adoption and Enablement, you will join the Global CX Team and help us to provide the answer to …

“How do we continuously put Volvo Cars in the front seat of consumer feedback management by adopting our One Voice program and make us best-in-class of enabling the capabilities in the Medallia landscape?”

The Consumer Feedback Team at Volvo Cars is a very passionate team that delivers in a high pace, but never compromising on the quality of the deliveries. It’s a small team so everyone takes on a lot of tasks and there is no prestige in the team. We expect you to be curious and to think consumer centric when making decisions and suggesting changes. Consumer feedback connects to many different stakeholders and teams within the organization, so stakeholder management and collaboration should be very high on your list of competences.

What you will do
In this role, you will translate of our strategic direction of consumer feedback into design of Medallia product enablement when it comes to real-time data connectivity, feedback reporting and action capabilities using the extensive knowledge of the Medallia product landscape and best-practices knowledge weighing pros and cons.

You are capable of outlining a high level implementation plan with task break downs, resource needs and requirements that can further on be delivered by implementation leads on your team.

You will actively participate in discussions influencing on our strategic direction when it comes to consumer feedback as well as actively participate in enablement and adoption of launch and operational feedback programs, always serving with true advocacy for our consumers by making sure we act on feedback.

Further, you will interact with stakeholders internally and externally in development projects related to feedback to understand needs and it’s fit into the consumer journey and strategic suitability, as well as monitoring current program health to suggest eventual needs of program improvements and how the Medallia platform can assist us automated enhancements.  

Continuously you will support in enhancing the CX insights products, dashboard creation, feature development, technical development and rollout to increase speed and effectiveness of the One Voice program

Who you are
Experience is important, but attitude and mind-set is everything! We are a very diverse team, but we all share the same core values and set of behaviours. If you are a natural curious person, who believes that the best results are created through collaboration and striving towards a shared direction – then you will fit right in. We are also strong believers of that sharing the same passion is a key to act as one team and to create the desire to achieve outstanding results. And our passion is to help Volvo Cars to have empathy for our consumers, and that we put the consumer in focus in all parts of the company.

Your experience
In this role, we are seeking someone who has extensive knowledge of the Medallia portfolio, and hands-on experience with the Medallia MEC. Knowledge of other products like Decibel & Thunderbolt, and experience with working with Consumer Journeys is a plus.

How to connect and apply
Please contact Senior Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com for questions regarding the role and the recruitment process. This position is based at Volvo Cars’ international HQ in Gothenburg. 

To apply, please register your profile at our career site and attach your application documents as soon as possible but no later than April 3rd 2022. Interviews will be held continuously and please note that applications by e-mail will not be accepted due to GDPR. 

Welcome with your application!