Senior Manager Customer Commercial Service

Play a key role in building our growing customer service organisation


Do you thrive in a global, dynamic and growing environment, where you and your team play a key role ensuring customer satisfaction? Seeking a new opportunity to inspire, motivate and lead a team? If you have previous leadership experience and a great drive for team management within commercial service, we might have the right job for you!
Working closely with our international customers, we develop, manufacture and install efficient and technologically advanced medium and high-voltage cables as well as cable accessories, playing a significant role in the green transformation.


Motivate, inspire and lead our Customer Commercial Service team
The Customer Commercial Service (CCS) team in Alingsås are growing and we are now looking for a senior manager to lead the team going forward. The CCS team has the overall responsibility of supporting our business with the offer-to-cash process as well as giving service and support to our customers within the Accessories business line in Alingsås.
In this role you will lead the offer and order team of around 15 employees, whereas seven of them directly reporting to you, as well as driving process standardization and optimizations.
You will ensure a smooth offer-to-cash process with timely response times and deliveries, manage and develop CCS interfaces towards other departments like Logistics, Planning, Sales, Technical Service and Engineering within the company and be the sparring-partner for leaders of front-end sales.
To empower, inspire and engage our team is crucial – especially since we are in an expanding phase – and driving the ramp-up of CCS in Alingsås will initially be one main focus area for you in this role.
Besides the above your primary tasks will be:
Ensure defined NKT processes and procedures are followed
Manage and continuously improve interfaces with other departments and business lines and drive process efficiencies in CCS
Identifying and providing feedback, effective use of personal development plans and provision of coaching & development opportunities in line with NKT’s performance management framework
Support handling of large/complex tenders and projects as well as customers’ after-sales questions or claims
Identify new tools and technologies to better serve the customer
Support special strategic projects in CCS function globally
Monitor revenue streams and provide sales estimates for current quarter



Open-minded and proactive leader with strong ability to drive change
To succeed in this role you are solution-oriented and keen on tackle challenges in a resilient way in our dynamic environment. You have a proven ability to drive change and ensuring everyone is motivated and inspired in the phase of change.
With a service-oriented and strong customer focus you are trustworthy and willing to take accountability for your own as well as the CCS team’s actions and results. You quickly absorb an overview of tasks to be handled, set the right priorities and making sure we reach the goal in line with the company strategy. Your strong communication skills in combination with your empathetic attitude allows you to build and remain profitable relationships not only internally but also externally.
In addition to the above you have some years’ experience from managing operational customer service teams, supply chain, technical service or similar. You have the ability to interpret market data and financial business data, draw conclusions and make recommendations.
Additionally, your CV comprises:
Experience from B2B sales process cycle is beneficial
Fluency in spoken and written Swedish and English
Experience from transformation or re-organization project is a plus
Technical know-how/basic understanding is a plus



Contact and application
Are you looking for a career in a fast-moving, growing and high-tech environment where you will be able to develop on a personal as well as on a career level? Let us know, we are waiting for you!
Please apply at our website at latest 29th of November 2020. Personality- and Capacity tests may occur in our recruitment process.
If you have any questions regarding the position, you are very welcome to contact Recruiting Manager Katharina Hartmann, +49 221 6760. In case you have any inquiries about the recruitment process please reach out to Senior Recruiter Josefine Persson, josefine.persson@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.


Union representatives
Sveriges Ingenjörer - Peter Kjellsson, +46 733 64 21 34
Unionen - Mikael Hammarin, +46 455 759 72

We are looking forward receiving your application!


About NKT
At NKT your skills, ambition and determination will contribute to connecting the world with high quality power cables driving the global transition to renewable energy. Join us and become part of an international organization founded on high ambitions, strong performance and collaboration. We have pioneered the cable industry since 1891, and today we still bring power to life. NKT employs 3.400 and operates globally with headquarter in Brøndby, Denmark. Read more at nkt.com