Senior Operation Manager to global company

Dina arbetsuppgifter
Do you have experience of developing talents with great results? Would you like to work in a dynamic and energetic environment? Then Competence Lead within Consumer Operations might be the right role for you!

As Competence Lead within Consumer Operations UK, you will lead a group of team leads and together with them develop the way we’re working with customer support, disputes and fraud today. We are looking for a driven, results orientated individual who is motivated and equipped to improve competence, internal collaboration and to inspire people.

What will you be doing?
As Consumer Operations Lead, you will be responsible for ensuring your competence reports develop professionally and deliver high–quality work. You will be coaching them to in return develop talent within their teams and oversee hiring and compensation within Consumer Operations UK by aligning with Competence Leads from other markets.

You will have a lot of contact with stakeholders, and will be reporting to the Market Lead.

Main duties include:
• Build and master competence knowledge by hands-on feedback
• Responsible for driving operational excellence
• Focus on contact resolution, quality and efficiency related metric
• Sharing best practices, suggestions and organizing trainings
• Provide coaching and support development to increase performance
• Hold performance enablement talks
• Set standards on hiring profiles and requirements


Om företaget
More information will be given further in the process.

Din profil

Who are you?
• Relevant experience at a fast-paced start-up or tech company
• You have a strong capability in knowledge gathering and sharing.
• You have a proven track of management development with results
• Outstanding written and verbal communication and interpersonal skills
• Strong stakeholder management skills, change management experience
• Experience leading process re-engineering and operational excellence projects
• Exposure working in a fast growing/changing, cross-functional, multi-geography setup

We will also offer you an awesome working environment filled with smart and ambitious colleagues who care for each other and work as a team in order to achieve success!

Interested? Great! Apply as soon as possible as we speak with suitable candidates continuously.

Please apply with your English CV.


Om 2Complete
2Complete är ett auktoriserat rekryterings- och bemanningsföretag som arbetar med personligt engagemang samt en passion för arbete och personal. Vår auktorisation i Kompetensföretagen ger oss i sin tur medlemskap i Almega och Svenskt Näringsliv.

Det är för oss av yttersta vikt att de personliga förutsättningarna stämmer överens mellan kund och kandidat, likväl som kompetensen. För att uppnå detta vill vi som arbetar på 2Complete skapa en så nära och personlig relation med kunder och kandidater som möjligt. Ett arbete efter dessa riktlinjer skapar förtroende och trygghet, värden som är självklara för en lyckad rekryteringsprocess. Vi rekryterar och bemannar under tjänstemannaavtalet såväl som arbetaravtalet, allt från juniora tjänster till chefer och specialister.

2Complete Group samt alla dess dotterbolag är auktoriserade medlemmar inom Kompetensföretagen, Almega samt Svenskt Näringsliv och har varit det sedan 2011.