Senior Product Designer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. With more than 3,000 employees across 55 different countries, Sinch has been profitable and fast-growing since its foundation in 2008. Our core values are to Make it Happen, Dream Big, Keep it Simple and Win Together. We are specialists in allowing more than 150,000 businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
Sinch is organized into business units, SMB is responsible for delivering innovative solutions through conversational platforms and next-generation communication channels like WhatsApp, Instagram, Telegram, Apple Business Chat, Line, Kakao Talk, and other telecommunications channels like SMS, MMS, and RCS.
In the design team, we have an open culture where you can rely on each other’s help. You’ll have a lot of freedom to do what you believe is the right thing to do and we really encourage initiative. Everyone brings something that will elevate the work we do as a design community, and we improve our environment together. We are continuously improving to increase the design maturity of the team and the company.
This position can be hybrid or remote in Stockholm or Antwerp.
Role and Responsibilities
As a Senior Product Designer, you are responsible for the user experience of one of the products in the Sinch portfolio, throughout the development cycle. Here at Sinch we are emphasizing a customer centric way of working with the aim to create first class products.
What you'll do at Sinch:
Take part in product research and discoveries with customers and your product team, mapping and understanding of user journeys and technical limitations
Drive the end-to-end design work for your product: research user needs; draw wireframes and flows; create visual design; lead usability tests and follow up with customers
Create UI designs based on the Sinch Design System "Nectary" and guidelines
Work in a cross-functional product team together with product management, engineering, and design peers
Be part of the design team and have weekly collaborations and syncs to align processes, design guidelines and principles, and participate in workshops, retrospectives
Mentor other Designers in your team, and foster a close collaboration between your other teams

Requirements
In order to contribute to this role, you have:
Experience as a professional designer with solid understanding of the design process
Experience working with cross-functional product teams
Excellent experience with Figma.
Fluent English writing and speaking
Incorporated user needs throughout your design process

Big Plus!
You’ll stand out from the crowd if you have previous experience of:
B2B products
Complex products
Improving design processes
Coaching designers
Software development

Benefits
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’s hiring needs and candidates’ career expectations.
We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!