Senior Product Support Engineer (537520)

Job Summary:
Our Exciting Opportunity!
We are now looking for Senior Product Support engineer that truly embody BNEWs three C’s; Customer Focus, Collaboration and Can-do attitude. In DNEW Customer Engagement and Support (CES) you will have the opportunity to work in a very skilled multicultural team that supports the newest technology and products developed in Ericsson. The main role for the CES organization is to empower the full R&D organization to connect and collaborate with customers throughout the product lifecycle from concept to development to product support.
We at CES Product Support EMEA and APAC are responsible for supporting the LTE and NR Continuous Deployment and support 150+ Ericsson Customers being part of the Global Support program.
Are you ready to join our team in Linköping and take on new challenges?

Responsibilities:
Deliver professional support towards our Customer Units and Customers:
Analysis and troubleshooting of Customer Support Requests (CSR) and Trouble Reports (TR).
Provide support to our CD Customers from Back-Office.
Contribute in FFI activity.
Work with Technical Deployment Support (TDS) and support customer project onsite or remote.
Lab reproduction of CSR’s and TR’s.
Drive continuous improvements of products and processes.
Develop and share your competence and experiences with the Support Community.


Key Qualifications:
Education: Master degree or similar.
Work experience: Have worked within Ericsson product development and/or customer support.
Domain experience: RAN 4G & 5G (experiences from 2G and/or 3G is valuable but not required), O&M, CN, Cloud, IP .
Product development knowledge and Product Lifecycle Management knowledge.
Business understanding.
Proven ability to work and to make decisions independently and under time pressure.
Excellent ability to describe technical issues in clear and understandable manner.
Working with people and networking.
Innovating, adapting and responding to change.
Delivering results and meeting customer expectations.
Planning and organizing.


Additional Requirements:
We highly value continuous improvement, innovation and knowledge sharing within the Product Support community.
Please reach out to the recruiter - Akash Shourie (akash.shourie@ericsson.com) in case you need any clarification.
This position reports to: Line Manager DNEW CES Product Support Ki3

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