Senior Product Support Engineer (660655)

Our Exciting Opportunity!
We are now looking for a Senior Product Support engineer that truly embodies BNEWs three Cs; Customer Focus, Collaboration, and Can-do attitude. In DNEW Customer Engagement and Support (CES) you will have the opportunity to work in a very skilled multicultural team that supports the newest technology and products developed in Ericsson. The main role of the CES organization is to empower the full R&D organization to connect and collaborate with customers throughout the product lifecycle from concept to development to product support.
We at CES Product Support EMEA and APAC are responsible for Product Introduction and Support of Ericsson Products both pre- and post-GA. We support pre-GA Product Introduction via the LTE/NR Continuous Deployment with our CD Customers (being part of O&R Program) and support 150+ Ericsson Customers post-Ericsson GA(being part of the Global Support program). We also engage early with RA(requirement areas) and support selective FFIs providing e2e technical competence.
Are you ready to join our team in Kista and take on new challenges?

You will
Deliver professional support towards our Customer Units and Customers:
Analysis and troubleshooting of Customer Support Requests (CSR) and Trouble Reports (TR) (as part of Global Support program). Collaborate with design colleagues from PDUs and support engineers/solution architects from Market Areas.
Provide pre-GA Product Introduction support to our CD Customers from Back-Office. Collaborate with Main RAN TCs and CD Program managers (part of O&R Program)
Contribute to FFI activity.
Work with Technical Deployment Support (TDS) and support customer projects onsite or remote.
Lab reproduction of CSR’s and TR’s.
Drive continuous improvements of products and processes.
Develop and share your competence and experiences with the Support Community.


To be successful in the role you have
Education: Master's degree or similar.
Work experience: Have worked within Ericsson product development and/or customer support.
Domain experience: RAN 4G & 5G (experiences from 2G and/or 3G are valuable but not required), O&M, CN, Cloud, IP.
Product development knowledge and Product Lifecycle Management knowledge.
Business understanding.
Demonstrable ability to work and to make decisions independently and under time pressure.
Excellent ability to describe technical issues in a concise and understandable manner.
Working with people and networking.
Innovating, adapting, and responding to change.
Delivering results and meeting customer expectations.
Planning and organizing.
We highly value continuous improvement, innovation, and knowledge sharing within the Product Support community.


Contact Person
Please reach out to the recruiter- Ashima Sharma (ashima.sharma@ericsson.com)
Hiring Manager- , BNEW DNEW CES HEA Product Support KI3, in case you need any clarification.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm
Req ID: 660655