Senior Quality and Training Coordinator – Bank Norwegian

Webhelp and Bank Norwegian have a strong working relationship and as the project continues to grow we are looking for a Senior Quality and Training Coordinator.

This is a new position that has the delivery of first class service to all Bank Norwegians customers at its heart and will add value within the team to all stakeholders. We can see that the role has two parts that sit well together and the responsibilities in the role will include:

- Supporting the delivery of excellent customer service by the team
- Making sure QA standards are met and exceeded
- Guiding and leading advisors, trainers and Team Leaders in all training matters
- Ensuring smooth delivery of all business related training
- Analysis of KPIs to maximize efficiency and quality


Our ideal candidate will have:

- Proven experience and a minimum of 1-2 years in a QA role
- Successfully worked for a minimum of 1-2 years in Training role
- High level written and spoke English plus a Scandinavian language at the same level
- Solid working knowledge of a call centre (customer service or similar) environment
- A strong focus on results, KPIs and SLAs and how to drive improvement
- The ability to identify and resolve training gaps and issues
- First-class communication skills at all levels
- Drive and confidence to bring ideas through to completion
- Ability to work as a team or individually
- Spotless economic (credit) history


In exchange you’ll get:

- Attractive salary conditions
- Permanent contract from day one
- Working hours Mon to Fri
- Possible hybrid working solution
- Professional challenges and a career opportunity
- A modern and international working environment


Does this sound like your next career move? Then please apply with CV in English along with a covering letter outlining your reasons for applying.

Start date: May 2022

Closing date for applications: Monday 21st March 2022

Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands.

By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries. 

Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.

More information can be found at www.webhelp.com (http://www.webhelp.com/)

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us



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