Senior Service Continuous Team Member (Customer Support)

We are thrilled to present a unique opportunity within a pioneering company at the forefront of connected vehicle services, globally recognized for its innovative solutions and aspiration to usher the automotive industry into the digital society. With an ambitious vision to connect 100 million vehicles by 2025, this company successfully generates safe, intelligent, and sustainable mobility solutions. Collaborating with renowned global car brands, it facilitates groundbreaking services that notably enhance and revolutionize vehicular connectivity.
When you become part of a team, you dive into an environment that cherishes curiosity, values your input on the latest technological developments, and ensures scalable and stable delivery to prestigious clients. You will be indulged in a high degree of flexibility concerning your working environment and tools, always ensuring they are in sync with your preferences and the latest tech trends.
Role Overview:
As a vital member of the SC Team, your role will be instrumental in ensuring seamless operations 24/7, substantially contributing to maintaining and enhancing our status as leaders in connected vehicle services. Your passion for operations and customer support, coupled with an intrinsic motivation to continuously learn and grow, will be pivotal in sustaining the impeccable quality of our services and solutions.
Key Responsibilities:
Provide unswerving customer support and be an effective troubleshooter in incident management, ensuring high availability and reliability of operations.
Collaborate meticulously with multiple teams, including developers, testers, and architects, to ameliorate and enhance solutions.
Engage in on-call duties, navigating through complex, high-availability environments and coordinating operational tasks.
Implement scripting and automation to enhance work efficiency and alleviate routine tasks.
Leverage monitoring tools and strategies to ensure optimal performance and stability of large-scale installations.

Requirements:
Proven experience with Linux systems and administering complex high-availability environments.
Competency in scripting and automation, coupled with a desire to enhance work efficiency through these means.
Prior experience with monitoring tools and techniques applicable to large installations.
Proficiency in managing cloud infrastructure, with hands-on experience on platforms like AWS.
Knowledge and comfort working with Java and J2EE solutions.
Demonstrated problem-solving and troubleshooting skills, with the capacity to work effectively under stress.
Experience with databases like Oracle, MongoDB, or Postgres SQL.
Minimum of 5 years of relevant professional experience in operations, support, or a related field.
Superior English language skills, with the capability to communicate effectively across various stakeholders.
Eagerness to continuously learn and stay abreast of developments within the field.

Working Philosophy:
Adopting the SAFe agile framework, our work organization at scale adheres to the Elite Software Performer philosophy of DevSecOps. In this context, each team functions as a self-contained unit, holding full responsibility for the assets they create. With Continuous Integration / Continuous Deployment (CI/CD) methodologies and build pipelines in place, you will be enabled to create features and functions that are readily available in Production in a rapid and reliable manner.
What we offer:
- Competitive salary.
- Hybrid work model (25% remote)
- Permanent contract (Fastanställning).
- Comfortable workplace and modern tools.
- Transportation Card Subscription.
- Necessary work equipment.
- General Pension.