Senior Service Designer

About the job
We are looking for a service designer that wants to be a part of our team in our new studio in Gothenburg.

We are a non-boring company and we do non-boring stuff. We are a studio full of creative problem-solvers, trying to create the best possible experience for our clients and users. Understanding the user, business and technology is the heart of creating a successful product for us. For this, you need to have an open-minded and curious approach towards whatever adventure is waiting for you.

As a service designer at Techno Creative, you will create products and services with high quality and always find ways to improve them further. Facilitating and driving workshops to get input, insights, learnings, and hypotheses is something that you feel very comfortable with. You will be a bridge between and collaborate with a bunch of fun strategists, developers, and designers to deliver creative, user-friendly, and feasible digital products.

With all this said, we are looking for a team player that is driven by the love for their craft and motivation to make an impact for real people.

All of our designers are able to lead projects independently, take ownership until final delivery and work in close relation with clients as well as guide and inspire the rest of the team. We work in a very collaborative environment where we help and learn from each other. A strong and respectful communication skill is needed both towards the team and stakeholders.

We're a quirky, diverse, autonomous group of people. We have fun and we get the job done.

Role Requirements

- You have a creative mind that can combine analytic and logical thinking to create and launch products and services with high customer value.

- You will run exploratory research to understand customer needs. Facilitating and driving workshops to get input, insights, learnings, and hypotheses is something that you feel very comfortable with. You can lead and help clients define the journey to get innovation outcomes.

- You will analyze both qualitative and quantitative data, and synthesize them into actionable insights. You are able to understand user behavior at an early phase and define what’s driving the user.

- You can translate learnings and insights into concepts, or form relevant problems to solve from a customer's perspective early.

- You can create small tests and validate solutions early to reduce risk and uncertainty.

- You are able to analyze failure so we can find the root and learn the most from it.

- You are a strong communicator and you will set up service design best practices into the company’s culture.

- You are fluent in English. Swedish is a plus.



Apply for the job
If this sounds interesting to you, share your portfolio that demonstrates how you get things done. We are looking forward to hearing from you. The application is open till the end of November.