Senior Service Designer (444902)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Exciting Opportunity
We are re-inventing the services provider experience and intend to accelerate the latest innovations seen in both mobile and cloud.
We are now looking for a senior service designer ready to create a better tomorrow together with us, the Experience Design team. We are a multicultural UX team of 30+ passionate minds – designers, researchers, content strategist and developers - with designs spanning across the entire corporate portfolio, from network, revenue and security management to IoT connect vehicles, 5G smart factories, and fleet management applications.
We work on collaborative teams to solve complex challenges and craft iconic experiences. We are recognized for our excellence in brand design and user experience implementation, winning Red Dot and iF Design awards.

You are a passionate service designer with a proven track record of great designs and strategy that meet end-user needs, product/service requirements and business objectives. You can take on complex tasks and translate them into intuitive, accessible, enjoyable and easy-to-use design for a world-wide audience, from first-time user to sophisticated expert. You have the ability to build in a rapid iterative design process, and effectively produce multiple solutions under tight timelines. You have an eye for detail and an excellent sense of aesthetics and functionality. You can lead and build positive relationships across subject areas with designers, developers, product teams, and cross functional partners. This position is for you!

This position reports to the manager of the Experience Design Team.


You will
Lead service design projects and work with customers, business partners and staff to develop customer and business centric concepts
Drive the development of innovative new services from initial brief to delivery
Produce a range of service design deliverables for different touch points
Perform user research, map user experiences and customer journeys through blueprints, roadmaps, workflows, personas and scenarios
Use visual design to tell stories and bring a narrative to life
Prototype services in order to validate ideas and iterate on it
Develop and deliver progress reports, requirements, documentation and presentations
Work with our business units and in close cooperation with solution areas and development centers


To be successful in the role you must have
Minimum of 7 years’ experience in a design consultancy or equivalent position
Distinct customer/user focus and quality attitude
Deep expertise in design thinking/human-centered design
Willingness to learn and understand complex business technologies
Experience with conducting user research, usability testing, A/B testing is a plus
Ability to acclimate working in new multi-disciplinary teams
Proven designs and experience of launched services that have been implemented in the real world


Additional Requirements
We would like to see your online portfolio of design projects (or samples of preview work) - to which you have made a significant contribution - that demonstrates ability to turn ideas into an outstanding creative vision.

What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Application
Last day to apply December 21st, 2020.
We look forward to receiving your application in English. Please note we cannot accept applications via email. Primary location for this role: Kista, Stockholm.
For specific questions please contact recruiter Mirosław Coś at miroslaw.cos@ericsson.com

We welcome the opportunity to meet you!

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Sweden (SE) || || Stockholm || R&D