Senior Service Designer to a Global Company // London

Together with Oddwork, we are on the hunt for a Senior Service Designer to join our company. Are you passionate about design, and creating meaningful experiences? If so, we think you'll be interested in this exciting opportunity! During the last 25 years, we have built a reputation as a disrupter and innovator, quickly gaining a loyal customer base worldwide. Our global team of over 2000 people represents over 60 nationalities, united by our shared values and one common purpose. No matter if you’re working from home or in an award-winning office, we are one global team: Individuals, United!

About the role

As Senior Service Designer, you'll be responsible for practically driving improvements to the customer experience. Here, you will work across all our UX functions to support the direction of our business against specific goals across customer touchpoints. Daily, you will guide the delivery of business, critical or complex, problems where service design is required. In close collaboration with other functional teams in UX you will make sure to give our customers the best experience-driven delivery. You will also support the Service Design management team - to ensure key strategic initiatives are planned, and delivered. You will take ownership and ensure that opportunities towards our strategic goals are supported. Also, you will ensure holistic customer input is part of our decisions.


More responsibilities:

- Applying service design methodology and frameworks
- Employing global best practices in service design to transform and benefit our experiences
- Defining key elements of our service blueprints and ecosystems
- Illustrating multi-service journeys in pursuit of providing a seamless experience to our users




We are looking for…

you who are not afraid of being in the spotlight and have the confidence to facilitate workshops across all our business functions. With your previous experience and excellent communications skills, you are confident in your role and comfortable demonstrating, discussing, as well as justifying decisions. Additionally, with your pragmatic mindset, you know how to make evidence-based decisions while always having the bigger picture in mind. You love collaborating with others and are comfortable receiving and giving feedback while having the confidence to work with senior business stakeholders. Lastly, you can digest and understand complex information and have the ability to identify, refine, and simplify complex processes and problems.

Our wishes:

- Proven experience in the practice of Service Design

- Working experience with tools related to Service Design and their
correct application
- Experience supporting teams in applying the design thinking methodology to develop experiences in a creative way
- Experience with scaling design frameworks to drive improvements to customer experience


Up for the challenge?
Our story is an exhilarating ride: powered by people, innovation, and a relentless focus on offering our customers a safe and fun entertainment experience. Some of the first people to join us in 1977 are still with us today, and new people bring us fresh ideas and renewed energy each day.

As a multi-location team, we have a healthy balance between working from home and the office. When in the office, we make sure to attend all social and after-work activities. Although the official company language is English, the whole UX team speaks GIF.

We know it takes all kinds of people to create a winning team, and we succeed because we allow our differences to strengthen and enrich our culture. Together, we have created a unique environment that values the contribution of every individual. If you'd thrive in that environment, and our core values resonate with you - build on trust, individuals united, dare to challenge, and seek to innovate, you'll fit right in.

START: According to the agreement
LOCATION: London
JOB HOURS: Full-time
CONTACT: Talent Manager Julia Harrysson, julia.harrysson@oddwork.se (for questions regarding the process, not applications)
LAST DAY FOR APPLICATION: 2022-09-30

At Oddwork, we believe that the world will be a better place when everyone follows their dreams. We help organisations create honest and transparent corporate cultures, and we carry job talents towards their goals - every day. We are here to revolutionise our industry, match talent with corporate culture, and strengthen organisations' employer brands. We are actively working to include everyone in our recruitment processes to reflect society fairly. Therefore, we would like to encourage you to apply for this job, even though you didn't intend to after reading this text -please broaden our horizons and contribute with your experience and skill set. Welcome, please step inside Oddwork's world  here (https://www.facebook.com/oddwork/).