Senior Service Engineer

Be visionary
At Teledyne FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives Teledyne FLIR is making a real difference in our world.
Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Summary:
Under supervision of Service Manager, this individual will effectively perform diagnosis and troubleshooting of complex IR products at a system level (to component or subassembly as required), which will result in the successful repair and maintenance of Teledyne FLIR Systems Solutions products. This engineer will also assist internal and external customers (via in-person, phone, email, etc.) to resolve service issues.
Primary Duties & Responsibilities:
Conduct routine repair, diagnosis, service, support and upgrades to all Solutions products.
Assist Engineering in development and implementation of system upgrades, ECO's, and new product implementation. Provide detailed product feedback so that corrective action can be implemented.
Assist Service manager in leading complex projects (several RMA’s) and managing key partner accounts
Develop standard repair and maintenance procedures which will be documented to company and ISO 9000 standards.
Provide technical support in the development of customer service spare parts inventory, including establishing requirements for contents and quantities.
As required, effectively provide customer support via telephone or email regarding technical repair issues.
Provide accurate repair cost estimates.
Participate in the development and implementation of training courses.
Support the servicing of demo, rental and trade-in equipment.



Job Qualifications:
Requires a minimum of 5 years of prior work experience in a related field.
Requires at least BS degree in electronics or equivalent.
Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators.
Proficiency in Microsoft Office, Word, Excel, Outlook.
At least, 3 years of prior experience servicing thermal imaging equipment.


Teledyne FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.