Senior Solution Implementer

About us
ProCori was founded 2014 by passionate people, eager to deliver innovative solutions and services, based on market leading platforms, designed for service delivery, in a cloud based environment. We operate from several locations Sweden. Today we are 30 business and technical consultants in addition to sales and financial management together with administrative functions.


We have recruited some of the smartest Professional Services Consultants within the Service Management industry as well as Business Developers with 5 - 20 years’ experience from the IT Industry. We pride ourselves on being a collaborative environment, and we keep an open communication style. We are looking for passionate people!


You are a team player who really wants to work together rather than at the same time. Your social skills are more important than knowing how we work because that, we will teach you.


Senior Solution Implementer
You will join teams of Process and Implementation Consultants that deliver software configuration and development aspects through the full life cycle of client solutions on the ServiceNow cloud-based platform. They use their experience delivering enterprise technology projects and their passion for client success to assist the ProCori and client team to exceed project goals. Our clients are mainly the largest companies in Sweden and northern Europe.
A Senior Solution Implementer will typically do work to assist the senior solution architects within Service Management - data collection and analysis, workshop assistance, solution building as well as assist with producing documentation and user guides. This position is a key member of the implementation assignment team as well as the post implementation assignment team.


Responsibilities
 Take lead on solution building, workflow design and testing in collaboration with the development team
 Take lead of operational activities for solution management organization
 Participate in most technical aspects of solution delivery including:
o Configuration, building and customization of solutions
o Assist with technical challenges across multiple complex projects simultaneously
o Configuration of integration components (SSO, LDAP, etc.)
o Assist with client facing and internal technical deliverables
 Assist Business Analyst in requirement gathering and process workshops
 Assist Solution Architect in refining stories and related documentation
 Build and set up integration flows




Experience Required
 Be able to take responsibility for technical and solution building activates and tasks in collaboration with Business Analysts, Solution Architects
 Extensive knowledge of Service Now platform
 Good understanding of ITSM processes and or other Service Management processes
 Good understanding of Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
 Good understanding of technical components such as LDAP, VPN, SSL etc.
 Strong communication skills (active listener, think before acting, superb verbal and writing skills)
 Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, not afraid to ask questions, etc.)
 Must be a team player and some travel will be required, primarily in the Nordics
 ITIL Certified
Öppen för alla
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