Senior Support Analyst

Responsibilities
The Senior Support Analyst:
Is responsible for the day to day management of the account in line with the client stated Service Level Agreement and ultimately plays a large part in the client overall satisfaction
Owns the technical relationship with the account and manages it by having periodic visits to the accounts
Plays a key role in identifying Professional Services opportunities.
Answers questions or requests from the account, and handles “crisis situations”
May identify bugs in our products and is responsible for raising those bugs and managing their priority with the Engineering team(s) directly



Main processes, systems, tools used
UNIX based environments, in particular Red Hat Linux or similar
Scripting languages like Python, BASH, JavaScript, etc.
Jira, Confluence, Bamboo, gtest, gmock, google benchmark



Experience
3-5 years of technical experience / technical support
Fluent English is a must
Good written and verbal communication skills
Ability to work with global teams across time zones
Attention to details
Capability to prioritize
Experience in Fintech is a must
Team player