Senior Support Engineer (671575)

About this opportunity
Ericsson’s Packet Core products are growing on the market and our customers are now in the transition to 5G. Due to this, we need to strengthen our Customer Support team working with our 4G products Evolved Package Gateway (EPG) and Mobility Management Entity (MME) and the new 5G products Packet Core Controller (PCC) and Packet Core Gateway (PCG).

Do you have a passion for troubleshooting, finding the root causes, and solutions to sophisticated technical problems? Do you enjoy being the key technical person that many depend on to fix urgent customer problems?

Then you might be the perfect candidate to join our team as a Customer Support Engineer!

What you will do
Support our customers around the globe by finding solutions to their problems and answers to their questions.
Be part of the Emergency team with the mission to quickly restore customer networks in case of service impacting problems.
Work in tight collaboration with the local Ericsson teams, support teams for other products, and with the SW Developers to solve problems and make our products the best on the market.
Be given time and opportunities for constant competence development through courses, sharing sessions, training, and rotations to make sure you stay up to date with the technology development.
Join a great team with huge experience in mobile networks where everyone helps each other and shares knowledge.
Get the satisfaction of knowing that you make a difference for our customers every day and the chance to make a name for yourself as a technical specialist.


You will bring
Experience in working with Mobile Packet Core products (PCC, PCG, EPG, MME, GGSN, SGSN).
Experience troubleshooting end-two-end complex Packet Core product or Mobile Network issues.
An understanding on Virtual and Cloud Native deployments.
Be comfortable in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing.
Enjoy being the key technical person that many depend on to fix urgent customer problems.
A great teammate with good communications skills, and proficiency in English.


Application
As the selection process and interviews are ongoing, we encourage you to send your application in English as soon as you can. Placement in Gothenburg, Sweden. If you have any questions, you are welcome to contact Recruiter Sofia Kolbovich at sofia.kolbovich@ericsson.com or Hiring manager Niklas Bjerkne at niklas.bjerkne@ericsson.com. Note that we cannot process applications sent via email.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Contact: Sofia Kolbovich sofia.kolbovich@ericsson.com

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden (SE) || Sweden : Västra Götaland : Göteborg
Req ID: 671575