Senior Support Payment Specialist

About Us
Zimpler is a Fintech company smack in the middle of next generation payments and Open Banking. We offer an account to account payment solution to companies that want an easy and quick way to offer incoming and outgoing bank payments for their users.

In short: we make it real easy for you to let your users pay and withdraw money while increasing conversion.

Our vision is that everything should just work. Imagine a world which is completely friction free. No waiting in line, no arguing with support, no woopsie daisy unexpected errors. Just smooth sailing from when you wake up in the morning until you slither down between your sheets in the evening. Wouldn’t that be nice?

As a Fintech company, our contribution to this comfier future is to simplify transactions between people and business everywhere. By listening to the needs of our customers, we create custom solutions, finding better, smarter, prettier, user friendlier and more innovative ways to do things.

We’ve just hit a growth spurt and are on the lookout for a Senior Support Payment Specialist to join our motley crew of curious, growth minded and all around nice people.

About the role
We are looking for a a Senior Support Payment Specialist. You will have the overall responsibility for the day to day processes of the support team, and also work operationally in the support team. You will handle tickets from our merchant (ie our customers) as well as end users with different questions they have, for example regarding a specific transaction or their account. You make sure that our merchants get a good and correct response as fast as possible. You will work closely with the rest of the customer support team (which is part of the product team) and other teams like Finance and AML. A Large part of your work will consist of checking payments and working in Excel, other than handling tickets.

A part from this you will also be responsible for what tasks that needs to be prioritized and performed during the day, assist in more difficult support matters and participate in various syncs with other teams. Furthermore you will develop and quality-assure existing processes within the team.

We are looking for a curious and service minded colleague that want to be a part of our cool journey. You are a team player and an analytic person that likes to go to the bottom with problems. You are also an easy learner and welcomes changes which is important since we always strive to be better and come up with new and better ways to solve problems.

Things you’ll be responsible for
- Checking and matching payments

- Correcting payments
- Escalating and highlighting issues to the tech team and other teams.

- What tasks needs to be prioritized and performed during the day

- Develop and quality-assure existing processes within the team


- Handling tickets from our merchants, like what happened with a specific payment, mostly via e-mail

Things you are really good at
- Analysing payments
- Handling tickets and payments in a support function
- Understanding the Vloop function in Excel
- Seeing the bigger picture of the workflow and development of processes
- Identifying particular things, eye for details
- Enjoy providing first-class service both internally and externally


And you are definitely
- Fluent in English. If you know any additional language, gold star to you!
- Holds a Swedish Bank ID
- Bachelors degree in relevant field
- Experienced in a support function
- Able to sometimes work outside office hours, occasionally also on weekends