Senior Support Technician - Stockholm

Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.
Assignment Description:
We are looking for a Senior Support Technician who is experienced in authorization assignment, AD, VDI, and logging into servers, among other things.
Do you value openness, transparency, and empowerment? Our squad is high performing cross-functional team who are set with a mission to provide win-win exchanges for our customers.
What you'll do:
● Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime.
● Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
● Handle incoming IT incidents, and orders and perform technical support on our IT systems.
● Solve cases in a structured way, perform initial troubleshooting and analysis to solve the problem independently, or make judgments about escalating the case further.
● Developed a prominent ability to analyze problems and solve them in a structured way.
Who you are:
● Strong analytical skills and close attention to detail with good decision making and technical problem-solving abilities.
● A flexible, well organised approach with the ability to multi-task and work to varying priorities and deadlines in order to meet the needs of the business.
● Excellent communication, teamwork skills, inter-personal and Organizational skills.
● A team player willing and able to collaborate actively and effectively with colleagues, gaining respect from those around them.
● Have experience in customer service in an engineering or technical environment.