Senior Systems Application Support Analyst

Senior Systems Application Support Analyst – Windows platform (Remote/Virtual)
Intertek is a leading quality solutions provider to industries worldwide. From auditing and inspection, to testing, training, advisory, quality assurance and certification, Intertek adds value for its customers by helping improve the quality and safety of their products, assets and processes. With a network of more than 1,000 laboratories and offices and over 38,000 people in more than 100 countries, Intertek supports companies’ success in the global marketplace, by helping customers to meet end users’ expectations for safety, sustainability, performance, integrity and desirability in virtually any market worldwide.
The Senior Systems Application Support Analyst is responsible for implementing software at a managed hosting provider. This individual will implement, troubleshoot and assist in problem resolution for a variety of software ranging from vendor products to internally built applications and act as a mentor to more junior Application Analysts. There is an on-call responsibility associated with this position for incident resolution and troubleshooting. This role can be based at the Intertek Houston office or remote/virtual arrangement is possible.  


Responsibilities
·        Maintain world-class application hosting in collaboration with a vendor.
·        Implement tasks across internal and external resources.
·        Provide hands-on analysis and administration for: Windows Server, IIS and database technologies.
·        Administrative scripting with PowerShell, etc.
·        Act as a mentor for junior Application Analysts
·        Assist in analyzing application architecture and performance metrics, connectivity and design in the context of industry best practices.
·        Work with the Hosting team to establish standard and application-specific monitors, regularly review reports, initiate change to address capacity and performance needs.
·        Implement maintenance outages, software upgrades and patches, escalation of issues, scoping changes to existing arrangements and new needs.
·        Analyze application security, interfaces, connectivity and technology to ensure internal standards are met.
·        Work with other groups to consolidate and deploy procedures around application outages and changes.
·        Help to support vendor change control processes, escalations and emergency needs.
·        Document servers, capacity, future expansion and recoverable resources on a regular basis.
·        Train internal and vendor staff on how to respond to software issues – application logs, web servers, database locking, etc.
·        Capture, prioritize and resolve on-going issues.
·        Provide 24x7 on call support for production environment on rotation and need basis.
  
Qualifications
·        Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field.
·        At least 8 (eight) years of experience, with exposure to many areas of technology
·        Strong knowledge of installing, supporting, and troubleshooting a broad range of applications, such as:
o  Microsoft IIS
o  Third party applications such as Cognos, O365, Sample Manager, Peoplesoft, Oracle Access & Identity Manager, and Business Intelligence applications
o  Internal applications such as iEnable, SMART, GIS, Interlink
Strong knowledge of installing, supporting, and troubleshooting Windows Server operating systems (ie; 2008 R2, 2012 R2, 2014).
A broad understanding of and exposure to IT technologies, applications, best practices and processes is required. To include a combination of the following areas: n-tier application design, monitoring, software deployment, backups, LDAP integration, databases, high availability solutions, SAN technology, virtual hosting, and load balancing

·        Hands-on software experience with 1 or more of the following: sendmail, IIS, LDAP, Radius, bind, clustering
·        Hands-on experience with 1 or more of the following: XenAPP, Citrix Gateway, Receiver, StoreFront, and NetScaler from design through implementation in a virtualized environment
Hands-on experience with Active Directory, including Group Policy and DNS.
Ability to research technologies and issues to find problem root-causes
ITIL certification is a plus
Provide support after normal work hours when necessary

 
Competencies
·        Must be able to work effectively on multiple assignments, participate in discussions between disparate resources and groups to ensure standards are met, and work in a collaborative effort with other team members to effectively resolve technical issues with timely status and progress reporting
·        Excellent oral and written communications skills
·        Excellent problem solving skills, analytical ability and judgment
·        Ability to express complex technical concepts in terms that are understandable to the business
·        Strong teamwork and interpersonal skills; ability to communicate with all management levels
·        Desire and ability to work in a dynamic and fast-paced environment


Preferred
Microsoft Certified Professional: Windows Server
Experience with Windows Server 2016.
Experience with Monitoring tools – Application Manager, AppDynamics, SCOM
ITIL Foundation certification