Senior Technical Operations Specialist

At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, TV channels and production studios. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.  

We are looking for the best people to join us on our journey. Right now, we are searching for a Senior Technical Operation Specialist in our Stockholm office - are you ready to hit play on an exciting career change? 

The role 
The Technical Operations Center (TOC) is a central function within the Product, Data & Tech organization. The team operates 24/7/365 working in different shifts and is responsible for monitoring the Viaplay platform from both a systems & infrastructure and security perspective. The TOC team is built into two different units: TOC agents/professionals and TOC Engineers.

As a Senior Technical support specialist, you will work in shifts - daytime, evenings, and weekends on a rotational basis. You are expected to take a leading role in our quest to deliver a stellar performance within the following fields of operation and to continuously develop these capabilities.

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Systems observability & monitoring: The TOC team continuously monitors the organization's systems to ensure they run smoothly and detect potential problems. The team collects data on system performance and work from start to finish on all processes regarding systems monitoring, routine health checks, and Incident & Crisis management.



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Disaster recovery: The TOC team orchestrates the development and maintenance of disaster recovery plans to ensure systems can be quickly restored during an outage or disaster. They work closely with other teams to ensure that disaster recovery plans are aligned with business needs and goals.



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Security: The TOC engineers ensure the organization's systems and data are secure. Security entails implementing measures such as intrusion prevention to avoid unauthorized access and monitoring systems for security breaches.



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Automation: The TOC team strives to automate processes and tasks to improve efficiency and reduce the risk of errors. They work to automate software deployments, backups, system updates, and other routine tasks.

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Data analysis: TOC professionals analyze incidents and logs and bring data to life. They are results-driven and continuously develop metrics that allow the organization to strive for excellence.

What we’re looking for 
We are looking for a positive team player with documented competence, experience and passion for quality, productivity, and automation. You have first-hand experience working in these types of environments and can work independently whilst always seeking alignment with your closest colleagues and peers. Also, diving into data, building dashboards, analyzing data and turning insights into actions is something you are passionate about. Lastly, you excel in communication, both verbally and written, and have a desire to demonstrate your ideas and actively mentor and develop other TOC professionals.

Requirements

- Minimum 5 years hands-on experience inside a technical operations or network operations center

- Strong analytical skills

- Experience managing the lifecycle of large complex cross-functional projects, implementing automated equipment and/or integrated systems.

- Competence and experience using multiple off-the-shelf data sources and building dashboards to analyze data sets, using Splunk or equivalent tools

- Experience of operating in an agile and fast-paced environment

- Bachelor’s degree in engineering, or equivalent

What's in it for you

- An agile approach, freedom to experiment and independent decision-making by autonomous teams

- A culture of learning & development in which we share insights, learnings and encourage cross-team cooperation

- An innovative environment in which new ideas can come to life and where new collaboration can be unfolded

- An international and diverse environment with people from all over the world working here

Our offering 

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We’ve got the basics covered (and then some)! 30 days of paid vacation every year and extra compensation on top of a parental pay lift.  

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Your wellbeing matters. We have an attractive pension and insurance scheme with full health care coverage should you need it. 

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A safe space to grow and up-skill with the freedom to try new things in autonomous teams. Our learning culture puts you in the driver’s seat of your own development, while always making sure you feel supported with regular knowledge-sharing sessions, technical training, mentorship opportunities and peer-to-peer networks. 

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An innovative environment with yearly Hack Days. This week-long initiative allows you to think outside the box and deliver creative, technical solutions that (more often than not) go on to be implemented, either in our product or our ways of working.  

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Entertainment is what we love, and entertainment is what we do. So, unlimited access to Viaplay seems only fair for you to get to know the product - including live sports & pay per view events, new release movie rentals, linear channels and more. 

Hit play today 

If this feels like your kind of challenge, make sure you apply by attaching your CV here - you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position. 


Want to learn more about who we are and what we do? Check out our careers page (https://careers.viaplaygroup.com/) or follow us on Instagram (https://www.instagram.com/lifeatviaplaygroup/)! We’re only ever a few clicks away.