Senior User Researcher

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About you
The discipline of User Research is evolving, but the primary skills that we hope to find in our candidates remain:
• the ability to build empathy for our customers with our stakeholders,
• the ability to tell a good story based on factual insights from our customers
• the willingness to build relationships and do the legwork required to ensure that our research is as influential as possible. We care less about what you have on paper than what is in your head and your heart, but you can take these as general expectations.
• 8 or more years of research in the context of product development or equivalent depth of research experience in another discipline
• Ability to independently execute most of the primary User Research methods,for example: contextual inquiry, participatory design, diary studies, card sorting, prototype testing for usability, and/or survey design.
• Experience with different research team processes (intake, prioritization, stakeholder management, etc.)
• Ability and desire to mentor junior team members.
• A desire to research across the entire spectrum of design phases; exploratory/generative to evaluative.