SENIOR UX DESIGN RESEARCHER - Customer Domain

It is a great time to be in Digital Experience Design at IKEA!
Guided by our motivation to create a better everyday life for the many people, we are driving human-centered-design into all areas of the organization to put the customer and coworker at the center of everything we do.
Our ambition is to create the best-in-class digital experience for customers and coworkers alike, constantly listening and learning from them, creating those experiences with them, iterating and improving in perpetuity. We do not exist without our customers and coworkers and believe that we report to them. Their feedback is our success and our failure.
We are growing across the entire Digital Experience Design organization and need experienced Design Researchers to help drive IKEA into the future
To succeed in the role, we see that you have experience in many of the following:
Choosing and applying from a wide variety of design and UX research methodologies, to arrive at actionable insights
Crafting detailed research findings into simple, easy to understand insights presentations to drive business
Leading human centered design research workshops and other co-creative methods
Contribute to building and initiating experience design research approaches from scratch
Driving collaboration and partnership with a variety of teams across IKEA to bring consumer insights, qualitative and quantitative research together into actionable insights.

YOUR RESPONSIBILITIES
As a Senior Experience Design Researcher at IKEA you will be executing a broad variety of experience design research to identify human behaviour, needs, and wants to inform the digital experience direction for billions of IKEA customers around the world.
You will conduct all aspects of Experience Design Research, from research design and methodology selection to crafting findings that guide and inform Experience Designers within your team.
TOGETHER AS A TEAM
At Group Digital, we set the global digital agenda in order to enable IKEA to become the world´s leading multichannel home furnishing company.
We drive the development, provision and operation of our digital products and services using new and existing technology with agile delivery methods. At the same time, we provide a home for digital skills to both develop and extend technical, people and business skills needed to continuous development and growth.
Our team has a clear vision: to create everyday digital experiences for the many people through our human-centric methodologies that enable design, inspiration, and innovation.
QUESTIONS AND SUPPORT? LET'S CONNECT!
This role reports to the Head of Product UX, Customer and is located Amsterdam, Netherlands. Our organization has coworkers in Amsterdam, Sweden, Madrid, Shanghai and Philadelphia.
Please note that we don’t handle any applications on mail and in English only.
You might have some questions about the recruitment process and we are more than happy to answer those! Feel free to connect with the recruitment specialist James Goodwin - (james.goodwin@ingka.com)
During the summer we screen candidates continuously and therefore the ad might close earlier if we find the right candidate, please apply as soon as possible!