Senior UX Designer Fleet - Retail Systems

Let's create the future together.
At Volvo Cars, we are on a disruptive mission to give people the freedom to move. By exploring futures, our aim is to design experiences around human needs, innovating to provide mobility that is personal, sustainable and safe. Do you want to join us?

What's in it for you?
Volvo Cars is on an ambitious journey to redefine what it means to give people freedom to move in the most innovative times in the mobility industry.
We are seeking a Senior UX Designer to expand our team to support creating useful, efficient tools for our retailer partners.
You'll increase long-term customer engagement and customer satisfaction and retention by working to create a new suite of tools and customer experiences focused on direct-to-consumer (subscription) fleets, corporate and employee fleets, and retail-based fleets and mobility solutions that complement the traditional model of individual car ownership.
What you will do
As a Senior UX Designer-Fleet within Retail Systems, you will:
* Work with engineers on your team by removing obstacles and helping them understand user needs and UX principles. You’ll contribute to projects through UX design methodology and skills, support prioritization, and close collaboration with product managers, engineers, and other teams and stakeholders.
* Be a part of elevating what it means to support customers in their ownership experience of cars, automotive services, and mobility products. 
* Define and design future retail and enterprise solutions together with your team.
* Help us meet the customer where they are and work to solve their problems in a coordinated and efficient way.
* Advocate for the customer and exceptional design with a high level of craft and exceptional service design.

Location
Volvo Cars Headquarters in Gothenburg or our office in downtown Stockholm.
How to learn more and apply

If you upload or (preferably) link to your your public or private online portfolio where you have documented your work and processes, your application will be prioritized.
We look forward to receiving your application!

Who you are
* You’ve been designing for 7+ years for a consumer-focused tech company, so you understand all aspects of product architecture, interaction and visual design, and UX research.
* When faced with uncertainty or complexity, you have a proven knack for innovation methods that help build empathy, clarity and simplicity.
* You seek to understand your user group and build great tools to make their work and lives easier.
* You can build solutions that work as part of a larger system of tools. You can move nimbly between digital journeys and real-world, face-to-face customer experiences.
* You are a strong collaborator and communicator, who can inspire and work with not only design partners, but many other stakeholders from marketing to engineering.
* You have a people-focused design mentality. You are constantly looking to hone your design instinct through user feedback. Whether that’s hands-on user research or a quantitative A/B test.
* A portfolio (or work samples) of relevant past projects.