Server - Servitör/servitris

ABOUT US

Hard Rock Cafe Stockholm has opened up its door since 1985, the first in continental Europe. For 22 years, Hard Rock Cafe Stockholm, now with its remodelled restaurant, is believe to be the best provider of all-American food with Kick-Ass service and the best Rock-n-Roll Music in town!

But Hard Rock Cafe is more than just a restaurant, close to half of the company's revenue comes from the trademark merchandise, said to be the best-selling souvenir on the globe. With that said, we have opened up a Hard Rock Shop in the heart of Old Town to cater to the overwhelming Hard Rock fans from around the globe.

HRC remains extraordinarily faithful to its original intentions and we are looking for extraordinary individuals to join our fun and cool team. We are looking for...

SERVERS

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Main Job Specification:

- Taking guests' orders
- Running food
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point- of-sale system
- Properly checks I.D.s - for guests who appear to be under 30 years old
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Suggestive selling - using proven techniques
- Answering questions - accurately and politely
- Properly reading items printed on order tickets
- Assembling orders - double checking product quality and specs
- Satisfying any/all needs of the guests -regularly double checking back with guests throughout their experience
- Maintaining a clean & organized station -including pre-bussing & table maintenance
- Properly labeling, dating, covering and refrigerating prepped items for the expo line
- Performing opening, closing & side duties -setting up/breaking down station, expo line,refilling condiments, cleaning ashtrays, etc
- Demonstrating knowledge of all table/station numbers
- Directing guests to areas & restrooms
- Effectively communicating with co-workers (kitchen)
- Creating memorable experiences
- Entertaining guests to create "Raving Fans"

Job Requirements:

- Must be at least 19 years old
- Performing duties which require bending & reaching
- Lifting & transporting up to 25-pound dining chairs,booster seats, high chairs, and food/drink orders (from bar & kitchen to guests' tables) - applicable, emptying trash cans weighing up to100 pounds
- Standing and walking, for up to 8+ hours
- Maintaining a well-groomed appearance ("having a plan")
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization,attention to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendlyattitude toward guests
- Maintaining HRC's 7 core Values and Mission Statement