Service Administrator

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
We are looking for a new colleague within Customer Service Operations
Service Administrator will execute the delivery of high-quality service administration, for a defined area within Customer Service Operations to the relevant field force stakeholders.
He/she will ensure that the relevant stakeholders are involved in a timely manner with a high level of co-operation to drive satisfactory back-office administration.
As well, this role reports to the Customer Service Operations Team Leader and will be based in Lund, Sweden.
What you will do
As a Service Administrator you will:
Execute service administration with consistent application of global standards, processes, local and legal requirements
Participate in the continuous improvement activities and implementation of best practices related to service administration
Revise and approve time reporting for Service Engineers in a defined market area
Revise the service engineers travel expenses reports in Concur
Revise total hours and total cost for issuing invoices towards Customers
Execute end to end intercompany billing for Service Engineers borrowed form one market to another market
Execute Pro-active housekeeping of service administration transactions

We believe you have
We believe you have a university degree or equivalent in Business Administration or Finance and you are fluent in English, verbally as well as in writing.
To be successful in this position, you would need 3 years of administration experience.


We believe you have:
Experience in SAP/CRM an advantage
Good computer skills (Ms. office, Outlook …)
Excellent organisation and communication skills
Service Minded and good cooperation with other department and colleagues
Self-driven and independent personality

We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements

Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 2022-08-09
To know more about the position contact Alexandra Currey at +441494886136
Questions about your application contact Anna Mirka at +46 46 36 1301
For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson at +46 46 36 2320