Service Agent to Freska

Freska is Scandinavia's fastest growing company in home services. Our goal is to always deliver the best experience for our customers and to be the most social responsible employer to all our staff. The pillars of Freska are "People first", "Growth", and "Responsibility". Right now we are in an exciting growth phase and we are looking for a driven individual who wants to join the journey on becoming the best service provider in the home cleaning industry.
In your role as service agent you will be an essential part of delivering the best customer experience possible. As a part of the service team you will focus on helping customers with all their potential needs. Freska strongly believes in a swift and people oriented approach to service and aims to become the best service provider in Sweden.
What you’ll do:
Handle all types of customer inquiries, mainly by phone, mail, and chat, such as order information, invoice issues, and schedule changes
Work closely with other teams at Freska, such as sales and workforce management, to ensure we deliver our services promptly
Work on projects related to improving the services that Freska offer
Deliver a best in class customer experience
Proactively work to improve the customer experience

Qualifications:
Fluent communication in Swedish and English required, other languages are meritable
Previous experience in customer service is meritable, but not required
Previous experience in home services are meritable, but not required

To fit in and thrive at Freska we believe that you are a driven individual who takes initiative. Freska has just begun its journey and we move at a fast pace to keep up with our growth, no day will be like the other. Key components in your skillset are communication, troubleshooting and problem solving. As a person you get energy from helping others and this is something that will define your work with Freska. Our team today consists of 11 persons and we strive to combine the best possible service to have fun at work.
The position as service agent is offered at 75% to full-time depending on what suits you the best. Start date is flexible but we aim to fill the position as soon as possible.
We look forward to your application!