Service Agreement Specialist_Technical Mentor

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Join our team
Do you seek an opportunity to shape the future of global service? Do you want to work in a dynamic team that encourages initiative? Do you have experience in Maintenance Management?

If so, then Parts and Service Division’s Service Agreements and Workshops department is looking for you to join our global team.


Your mission
Within this role you will be responsible for the improvement of the technical performance of Service Contracts, through audits process and action plans. Securing the standardization of our global procedures and implementation of global practices in our operations such as Standard Procedures, Job Plans and Global Service Agreement standards.

Together with the local team, you will support high standard diagnosis and repairs of machines that ensure long term availability and reliability. You will ensure quality, safety and environmental awareness at the Customer Centers and that ISO and OSHA standards are followed (SHEQ). To support the technical aspect of tender process in collaboration with marketing and promote Global Service Agreements Efficiency KPI:s will also be part of the work.


Your profile
To enjoy the work, you should be enthusiastic and have a strong personality with high motivation and energy levels. You are a team player with established leadership in a global environment and have an ability to share knowledge and information in a natural way. As a person you are good at problem-solving, well organized and independent, with excellent verbal and written communication skills.

You have a University degree, preferable in engineering or similar competence developed through working experience.

You should have at least 5 years of relevant experience with Service Operations or Technical Services. You have strong technical knowledge and computer literacy. We believe you have experience in maintenance centered in reliability, maintenance data bases and procedures along with experience working with the analytics, development and implementation of workflow processes. Excellent skills and knowledge of MS Office and other manager programs.

As our corporate language is English, verbal and written communication skills in English are required.


Location
The location for this role is flexible depending on where the candidate is located. This role requires occasional travel to different Customer Service Centers in periods of time.


Application and contacts
In this recruitment process, we review applications continuously. Welcome with your application as soon as possible, by creating an account in our recruitment system. Last day to apply for this position is 2021-04-11.

For questions about the position, please contact recruiting manager Julio Aravena Pedemonte, Global SA&WO Manager, julio.aravena@epiroc.com or recruiter specialist Ann-Sofie Pihl, ann-sofie.pihl@epiroc.com