Service and Delivery Manager

Cambio is a market-leading supplier with a comprehensive offering for the entire healthcare and care chain. The goal is to offer the most innovative and cohesive solutions for regions and municipalities. We are growing continuously and now have about 700 employees in several countries.

Cambio Denmark supplies systems to Region Syddanmark, Region Midtjylland, The Faroe Islands, Iceland, Greenland and the Danish Defense, and provides software development of systems for Intensive Care Units and Anaesthesia departments internationally. We have two offices in Denmark, one located in Aarhus & one in Soeborg. We are in total 28 people in DK, split 50/50 between the two locations.

The position

The Service Delivery Manager is responsible for the Service Delivery including reporting, collaborating and coordinating with customers in accordance to maintenance agreements. You will lead the work and determine how to use resources to fulfill customer SLA, ensures product/service stability and high customer satisfaction. You will provide guidance and changes to policies or procedures that encourage the optimum performance of the Service Delivery and affect the whole organization in a positive way.

As Service Delivery Manager you will be a part of Cambio DK Management team and have the operational responsibility for the Service and Delivery team in Denmark of 10+ employees (direct reports), and for development team in Sri Lanka (10+ employees). The Service and Delivery teams are responsible for deliveries, maintenance and support.

You will be part of an experienced team with welcoming and competent colleagues, and your main responsibility is to strengthen our services and deliveries through guidance and leadership.

This is an opportunity to be a part of a fast-growing organization, with many upcoming deliveries and to contribute to improving healthcare and the end-to-end care chain.

At Cambio we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.

Job responsibilities

- Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
- Responsible for collaboration with our customers, R&D Teams and other stakeholders within to fulfill the maintenance agreements.
- Planning and management of service and support resources. Establishes operational objectives and work plans, and delegates assignments to subordinates.
- Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
- Support the organization with compliance to international ISO standards including MDR. This responsibility includes attending audit reviews and meetings.
- Develop, motivate and engage our highly skilled team, and ensure that future needed competencies are available including through recruitments.


About you

We look forward to seeing your great people skills and your positive can-do attitude that motivates your surroundings and makes you an inspiring leader. You want to make an impact, and you thrive when you get to use your solid technical knowledge and your problem-solving skills. You are passionate about tech and leadership and look forward to using your skills to contribute to Cambio’s growth.

Requirements 

- University degree or equivalent work experience
- 5+ years of experience in service and delivery management of IT Products or similar
- Great knowledge and experience from healthcare industry
- ITIL certification or equivalent
- Leadership experience as Manager or Team Lead
- Ability to communicate fluently in Danish and in English
- Ability to travel to Aarhus/Copenhagen on a weekly basis


Place of employment: Aarhus or Copenhagen

Scope: Full time 

Form of employment: Permanent employment, 3 months trial period

Start Date: 1st of March 2021

More details: For further clarifications please do not hesitate to call Thomas Bøgelund Lynge on 26272787

Deadline for applying for this position is January 20th so please send your application as soon as possible via the link.

We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work in Denmark. We will ask for verification during the process. 

We look forward to receiving your application!

Read more about us here! (https://www.cambiogroup.com/)